Shawna DeWolfe
Carver,MA
Summary
My skills vary from being crafty to having people skills that will connect me to the person and resolve situations in a timely manner. I enjoy solving problems and helping others in tough situations.
Overview
6
6
years of professional experience
Work History
Key Holder Supervisor
Bath and Body Works, Limited Brands
Plymouth, MA
05.2023 - Current
- Developed strategies to increase customer loyalty and retention.
- Coordinated with other departments to ensure smooth operations.
- Ensured compliance with all company policies and procedures.
- Provided employees with feedback on job performance.
- Resolved customer complaints in a timely manner.
- Performed daily cash management duties including deposits, audits.
- Assisted customers in locating products throughout the store.
- Supervised cashiers during peak hours of operation.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Counted and balanced registers.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Server
Outback Steakhouse
Hanover , MA
10.2018 - 01.2021
- Set up tables according to specific event requirements or guidelines.
- Established rapport with guests, fostering loyalty and return visits.
- Conducted inventory checks and restocked supplies as needed.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Accurately took orders and communicated dietary restrictions to kitchen staff.
- Collaborated with team members to ensure efficient service delivery.
- Operated efficiently under high pressure situations while maintaining composure.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Executed daily opening/closing procedures, maintaining a safe environment.
- Ensured adherence to health codes for cleanliness and sanitation practices.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Demonstrated thorough knowledge of menu items, ingredients, and allergens.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Resolved guest complaints professionally and promptly to maintain satisfaction.
- Handled cash transactions and operated POS system accurately.
- Assisted in training new waitstaff to uphold restaurant standards.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
Education
High School Diploma -
Rockland High School
Rockland MA06-2018
Skills
- Customer Service Management
- Safety enforcement
- Cash Handling
- Customer Service
Timeline
Key Holder Supervisor
Bath and Body Works, Limited Brands
05.2023 - Current
Server
Outback Steakhouse
10.2018 - 01.2021
High School Diploma -
Rockland High School