Shawna Estes
Charlotte,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I took a break from working from 2007 to 2025 to focus on raising and homeschooling my 3 children before returning to the field in 2025.
Overview
25
25
years of professional experience
Work History
Medical Social Worker/ Account Executive
NHC Homecare, Dickson
Dickson, TN
07.2025 - Current
- Conducted comprehensive assessments of clients' social, emotional, and financial needs.
- Developed and implemented individualized care plans in collaboration with healthcare teams.
- Coordinated resources and services for clients to enhance quality of life.
- Educated families about healthcare options and available community resources.
- Conducted market research to identify new sales opportunities and trends.
- Coordinated with internal teams to ensure timely delivery of services.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
Volunteer CASA Advocate
CASA of the Highland Rim
Dickson, TN
01.2025 - Current
- Maintained detailed records of all client interactions including notes from meetings and phone calls.
- Reviewed documents related to cases for accuracy and completeness prior to filing them with the court.
- Provided emotional support to clients during difficult times in their lives.
- Completed reports, paperwork and documentation accurately and on time.
- Conducted home visits to assess children's living conditions and family dynamics.
- Prepared detailed reports on case progress for court submissions and reviews.
Case Manager
Ridgeview Psychiatric Hospital and Center
Oak Ridge, TN
03.2004 - 06.2007
- Provided crisis intervention support for clients in emergency situations.
- Compiled reports on cases and submitted them to supervisors as required.
- Attended court hearings as a representative of the organization when needed.
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Provided referrals to appropriate health care providers or other community resources.
- Developed individualized care plans with input from clients and their families.
- Monitored client progress through regular follow-up contacts.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Participated in professional development activities related to case management best practices.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
Child and Youth Case Manager
Child and Family Knoxville
Knoxville, TN
05.2003 - 03.2004
- Provided crisis intervention support for clients in emergency situations.
- Supervised visits between chidren removed by DCS and their families.
- Reported to the Juvenile court system on client and family progress toward reunification.
- Coordinated with DCS workers, court workers, CASA, birth families, and foster families involved in client's case.
- Provided linkage for support services needed by client.
- Attended court hearings as a representative of the organization when needed.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Monitored client progress through regular follow-up contacts.
- Conducted home visits to assess the safety of living environments for clients.
Child and Youth Case Manager
Centerstone Community Mental Health Center
Tullahoma, TN
01.2003 - 05.2003
- Compiled reports on cases and submitted them to supervisors as required.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Followed up with in home and in school visits with client to assess progress towards therapy treatment goals.
- Maintained accurate case records and documentation according to agency guidelines.
- Educated clients and their families about their rights and available community resources.
Social Work Intern
The Center for Family Development
Shelbyville, TN
08.2002 - 12.2002
- Maintained accurate records of client interactions and progress notes.
- Coordinated transportation for elderly or disabled individuals needing assistance getting around town.
- Assisted families in developing parenting skills through educational programs.
- Organized resources such as food pantries and shelters for homeless individuals seeking assistance.
- Collaborated with community agencies to ensure continuity of care for clients.
- Educated clients about available community resources that could benefit them.
- Participated in weekly supervision meetings with supervisor to discuss cases and provide updates on progress.
- Assisted clients in navigating the social service system through providing referrals and advocacy services.
Social Work Intern
Heaven Sent Adoption Agency
Murfreesboro, TN
01.2002 - 05.2002
- Provided advocacy services to families considering adoption, including providing resources and support.
- Assisted supervisor with conducting home studies to evaluate prospective adoptive families' suitability for adopting a child.
- Maintained detailed records of all client interactions and updated relevant databases accordingly.
Education
Bachelor of Science - Social Work
Middle Tennessee State University
12-2002
Skills
- Adaptable
- Organizational abilities
- Public speaking
- Client advocacy
- Resource Knowledge
Affiliations
- Fitness, personal health and wellbeing
- Volunteering with local community
Education and Training
other
References
References available upon request.
Timeline
Medical Social Worker/ Account Executive
NHC Homecare, Dickson
07.2025 - Current
Volunteer CASA Advocate
CASA of the Highland Rim
01.2025 - Current
Case Manager
Ridgeview Psychiatric Hospital and Center
03.2004 - 06.2007
Child and Youth Case Manager
Child and Family Knoxville
05.2003 - 03.2004
Child and Youth Case Manager
Centerstone Community Mental Health Center
01.2003 - 05.2003
Social Work Intern
The Center for Family Development
08.2002 - 12.2002
Social Work Intern
Heaven Sent Adoption Agency
01.2002 - 05.2002
Bachelor of Science - Social Work
Middle Tennessee State University