Shawna Friday
Lander,WY
Summary
Results-driven sales supervisor with proven expertise in customer engagement and sales strategy development. Adept at training teams and implementing promotional strategies that drive sales growth and enhance customer satisfaction.
Sales professional with commitment to high standards and delivering results. History of driving sales growth and enhancing team performance. Reliable in adapting to changing needs and fostering collaboration. Expertise in strategic planning and customer relationship management.
Overview
18
18
years of professional experience
Work History
Sales Supervisor
Black Mountain Embroidery
Ethete, WY
02.2020 - 12.2020
- Facilitated daily sales operations to ensure effective customer engagement and service delivery.
- Assisted in training team members on product knowledge and sales techniques.
- Monitored inventory levels to maintain stock availability for customer needs.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Collaborated with management to analyze sales performance and identify improvement areas.
- Resolved customer inquiries and issues promptly to enhance satisfaction and loyalty.
Cook's Assistant
Ethete Senior Center
Ethete, WY
03.2014 - 07.2016
- Assisted in meal preparation, ensuring adherence to dietary restrictions and nutritional guidelines.
- Maintained cleanliness and organization of kitchen equipment and workspace to uphold safety standards.
- Collaborated with head cook to develop weekly menus based on resident preferences and seasonal ingredients.
- Trained new staff on food handling procedures and proper use of kitchen tools to enhance efficiency.
- Monitored inventory levels, assisting in ordering supplies to prevent shortages and ensure timely service.
- Supported cooking staff during meal service, ensuring timely delivery of meals to residents' tables.
- Assisted with portion control measures to maintain consistency in serving sizes across all menu items.
- Maintained high levels of hygiene and food safety by regularly cleaning equipment, utensils, and kitchen workspaces.
Pastry Line Cook
Morning Star Restaurant
Ethete, WY
03.2007 - 07.2010
- Developed and executed pastry recipes to ensure quality and consistency across menu offerings.
- Collaborated with kitchen staff to streamline production processes and enhance overall efficiency.
- Trained new team members on pastry techniques and kitchen safety protocols, fostering skill development.
- Monitored inventory levels for pastry ingredients, ensuring freshness and reducing waste through efficient ordering.
- Enhanced customer satisfaction by providing high-quality pastry products on a consistent basis.
- Demonstrated adaptability by stepping in as needed in other areas of the kitchen, contributing to overall team success.
- Consistently met strict deadlines for catering orders while maintaining impeccable attention to detail and presentation standards.
Bakery Assistant
Golden Phoenix Hotel & Casino
Reno, NV
06.2003 - 02.2005
- Prepared and baked a variety of pastries, breads, and desserts according to hotel standards.
- Collaborated with kitchen staff to ensure timely delivery of baked goods for events and dining services.
- Maintained cleanliness and organization of baking area in compliance with health and safety regulations.
- Assisted in inventory management by tracking ingredient supplies and notifying management of shortages.
- Trained new staff on baking techniques and equipment operation to enhance team efficiency and performance.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Education
High School Diploma -
Lander Valley High School
Lander, WYSkills
- Customer engagement
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Store appearance and merchandising
- Vendor relationship management
Timeline
Sales Supervisor
Black Mountain Embroidery
02.2020 - 12.2020
Cook's Assistant
Ethete Senior Center
03.2014 - 07.2016
Pastry Line Cook
Morning Star Restaurant
03.2007 - 07.2010
Bakery Assistant
Golden Phoenix Hotel & Casino
06.2003 - 02.2005
High School Diploma -
Lander Valley High School