SHAWNA FULLER
Lake Elsinore
Summary
Experienced administrative and operations professional with over 10 years of experience supporting office administration, records management, scheduling coordination, workflow organization, document preparation, and customer communication across both public and private sector environments. Strong background maintaining confidential records, handling sensitive information, coordinating documentation, supporting compliance-based procedures, and providing detailed administrative support in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Operations and Client Relations Manager
Dedicated Credit Repair
Murrieta, CA
01.2022 - Current
- Manage remote administrative operations, client records, workflow coordination, and customer communication for approximately 100 recurring monthly clients.
- Handle confidential client information, documentation, dispute records, billing support, and digital file management while maintaining professionalism and discretion.
- Coordinate document collection, scheduling, email communication, CRM updates, and administrative workflow tracking.
- Educate clients regarding documentation requirements, account procedures, timelines, and compliance-related processes.
- Maintain accurate digital records, customer files, and administrative documentation in a fast-paced remote environment.
Operations and Customer Experience Manager
Premier Solar Cleaning, LLC
Lake Elsinore, CA
01.2016 - Current
- Oversee daily administrative operations, scheduling coordination, records management, document preparation, and customer communication for a service-based company serving more than 2,500 customer accounts.
- Maintain confidential customer records, service documentation, invoices, payment records, and digital files with accuracy and organization.
- Coordinate scheduling, workflow tracking, customer follow-up, billing support, and administrative support functions within a fast-paced office environment.
- Prepare customer correspondence, service documentation, invoices, reports, and digital communications while ensuring accuracy and professionalism.
- Maintain CRM systems, organized records, workflow documentation, and operational tracking systems.
Instructional Assistant III / Para Educator
Temecula Valley Unified School District
Temecula, CA
01.2014 - 01.2016
- Supported classroom operations, documentation, records management, and administrative support activities within special education programs.
- Maintained student records and communicated professionally with staff, students, and families while handling confidential information.
Senior Community Services Specialist I
City of Fullerton
Fullerton, CA
01.2011 - 01.2012
- Coordinated administrative operations, records management, scheduling, and public-facing services within a municipal environment.
- Maintained documentation, communicated with residents and departments, and supported daily operational and procedural activities.
Education
Associate of Science - Liberal Studies
Fullerton College
Fullerton, CASkills
- Administrative Support
- Records Management
- Document Management
- Data Entry
- Scheduling Coordination
- Workflow Coordination
- Document Preparation
- Confidential Records Handling
- Customer Service
- Microsoft Office Suite
- Calendar Management
- Professional Correspondence
CORE QUALIFICATIONS
- Administrative & Office Support
- Records Management & File Maintenance
- Document Preparation & Documentation Accuracy
- Confidential Information Handling
- Scheduling & Calendar Coordination
- Customer & Public Communication
- Workflow Coordination & Organization
- Data Entry & Database Management
- Compliance & Procedural Support
- Microsoft Office & Google Workspace
- CRM & Digital Records Systems
- Email & Inbox Management
Timeline
Operations and Client Relations Manager
Dedicated Credit Repair
01.2022 - Current
Operations and Customer Experience Manager
Premier Solar Cleaning, LLC
01.2016 - Current
Instructional Assistant III / Para Educator
Temecula Valley Unified School District
01.2014 - 01.2016
Senior Community Services Specialist I
City of Fullerton
01.2011 - 01.2012
Associate of Science - Liberal Studies
Fullerton College