Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Employee of the month
Generic

Shawna Haynes

Clinton,WA

Summary

Dynamic Lead Bartender with a strong focus on outstanding customer service, effective communication, and team collaboration. Committed to enhancing guest experiences and driving sales through innovative promotions and efficient inventory management.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Bartender

The Shrimp Shack @ Cozy's
Clinton, WA
11.2024 - Current
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Maintained cleanliness and organization of bar area, promoting efficient service flow.

Lead Bartender

Columbia Hospitality Inc.
Langley, WA
03.2004 - 03.2026
  • Oversaw daily bar operations, ensuring compliance with health and safety regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Managed inventory levels, optimizing stock ordering to minimize waste and reduce costs.
  • Trained and mentored junior bartenders to enhance service quality and efficiency.

Lead Bartender

Useless Bay Golf and Country Club
Langley, WA
01.2017 - 03.2024
  • Implemented efficient workflow processes, enhancing productivity during peak service hours.
  • Resolved customer complaints swiftly, maintaining high satisfaction rates and loyalty.
  • Served high customer volumes during special events, nights, and weekends.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

South Whidbey
Langley, WA
06-1992

Skills

  • Outstanding customer service
  • Point of sale systems
  • Inventory
  • Bar operations management
  • Team collaboration

Accomplishments

  • Enhanced team productivity through morale-boosting incentives.
  • Received the Spirited Award in 2023

Certification

  • WA Food Handlers Permit - *Present - 2029*
  • WA MAST Class 12 Mixololgist Permit - *Present - 2027*

Timeline

Bartender

The Shrimp Shack @ Cozy's
11.2024 - Current

Lead Bartender

Useless Bay Golf and Country Club
01.2017 - 03.2024

Lead Bartender

Columbia Hospitality Inc.
03.2004 - 03.2026

High School Diploma -

South Whidbey

Employee of the month

 Superior service, detail to customer needs & outgoing performance.