SHAWNA HESSELTINE
Sequim
Summary
Highly driven and experienced professional successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations management and customer care. Successful at motivating, training and developing team members to drive profitability while providing extraordinary service.
Overview
24
24
years of professional experience
Work History
General Manager/Owner
Rockabilly Beauty Bar
Spokane
04.2012 - 02.2025
- Operations Management, Training and Leadership for all staff; including booth rental contracts.
- Oversaw staff scheduling and ensured optimal team performance.
- Coordinated client bookings and maintained appointment schedules efficiently.
- Developed and implemented marketing strategies to attract new clients.
- Conducted inventory management to ensure product availability and quality.
- Trained and mentored staff on customer service best practices.
- Enforced health and safety standards across all salon services.
- Collaborated with suppliers to source high-quality beauty products consistently.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Built and maintained loyal, long-term customer relationships through effective and positive service management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Established and maintained effective communication with staff members to ensure efficient operations.
Regional Account Manager/Recruiter
Command Center, Inc
Spokane
01.2009 - 03.2012
- Regional sales management for Industrial Staffing contracts within Eastern Washington and North Idaho.
- Recruiting, Hiring and Placement for all temporary and direct industrial contracts.
- Industrial staffing account procurement and management.
- Training and leadership for Branch Staff in North Idaho and Spokane, WA.
- Recruiting and training for temporary staffing contracts.
- Conducted regular meetings with clients to discuss their needs and expectations.
- Managed contract negotiations ensuring mutually beneficial agreements for both parties.
- Mentored junior account managers to improve client management skills and strategies.
- Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
- Built cohesive leadership structure by promoting from within and developing successful managers.
Account Manager/Recruiter
Labor Ready Northwest, Inc.
Spokane
08.2001 - 01.2009
- Industrial staffing account procurement and management.
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored service solutions to meet diverse client requirements.
- Analyzed market trends to identify opportunities for service enhancement.
- Trained staff on account management processes and best practices.
- Resolved customer complaints in a professional and timely manner.
- Acted as main point of contact in matters relating to client concerns and demands.
- Recruiting and training for temporary staffing contracts.
- Maintained accurate records of all customer interactions within a CRM system.
- Renewed existing accounts by building relationships with clients.
- Onboard and mentoring of new branch team members.
Education
Bachelor of Arts - Accounting
Eastern Washington University
High School Diploma -
John R. Rogers High School
Skills
- Operations Management
- Training
- Leadership
- Payroll
- Finance
- Safety
- Inventory Management
- Budget Analytics
- Sales Management
- Customer Service
- Recruiting and Onboarding
- Account Management
- Business to Business Sales
- Accounts Receivable
- Collections
- Time Management
- Negotiation
- Critical Thinking
- Communication Skills
- Human Resource Management
- Retail and Service Operations
- Expense Reporting
- Accounts Payable
Timeline
General Manager/Owner
Rockabilly Beauty Bar
04.2012 - 02.2025
Regional Account Manager/Recruiter
Command Center, Inc
01.2009 - 03.2012
Account Manager/Recruiter
Labor Ready Northwest, Inc.
08.2001 - 01.2009
Bachelor of Arts - Accounting
Eastern Washington University
High School Diploma -
John R. Rogers High School