Summary
Overview
Work History
Education
Skills
Personal Information
Additionalinformation - Qualifications
Timeline
Generic

Tera Newton

Parker,CO

Summary

Highly accomplished Retail Manager with a proven history of turning around poor performing stores and driving revenue and market growth. Outstanding team builder, motivator and trainer with experience leading teams with a strong customer service focus and a constant attention to sales and profitability. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

28
28
years of professional experience

Work History

General Manager/Owner

Apex Jewelers
Parker, US
01.2014 - Current
  • Responsible for overseeing all operations of a jewelry retail store, including sales, customer service, inventory management, staff supervision, marketing, and ensuring the smooth running of the business, often requiring a strong understanding of jewelry products, market trends, and excellent customer interaction skills

Store Manager

Best Buy
Denver, US
01.2010 - 01.2014
  • Drive overall store profitability through positive customer interactions
  • Driving total end to end store sales and solutions by enabling and empowering employees to build profitable customer relationships that serve local market needs and promotes field services brand
  • Motivates staff to focus on relationship selling, execution of growth strategies, and provide excellent service
  • Develops employee's business acumen by coaching and inspiring teams to effectively utilize full range of solutions, growth products and strategies to solve customer needs
  • Builds and sustains sales culture where employees understand skills and behaviors required to deliver business results
  • Communicates and trains employees on new programs and strategies
  • Oversees supervisor led employee orientation/on-boarding, training, development, coaching, regular One-on-Ones, work direction, and performance management
  • Performance manages employees, ensuring clear understanding of expectations for their role

Regional Manager

Samuels Jewelers
Littleton, US
01.2006 - 01.2010
  • Supervised 15 stores in the Rocky Mountain Region, including Colorado, Wyoming, Montana and New Mexico
  • Manage all aspects of retail jewelry, including recruiting, training and coaching management staff, achieving regions sales goals, payroll compliance, and shrink reduction, visual displays, customer service, and monitor stores profitability
  • Region achieved a 14% increase to plan
  • Highly organized, results driven Regional Manager
  • District operated effectively and profitably through the recruiting, hiring, and development of talented Store Management personnel

Sales Manager

Great White Bottling, INC
Denver, US
01.2003 - 01.2005
  • Managed over 250 client accounts as well as massage schools nationwide
  • Responsible for designing brochures, postcards, flyers for monthly marketing
  • Developed school discount program; quadruples orders with new massage school accounts
  • Collaborated with chemist to create new product lines, resulting in a 25% increase in sales

Store Manager

J.C. Keepsake Diamonds
Littleton, US
01.2001 - 01.2003
  • Managed all aspects of retail jewelry, including sales goals, payroll compliance, shrink reduction, daily coaching, training and customer service
  • Performed daily audit of inventory valued at $3 million with zero shrink
  • Increased sales to an average of 15%

Store Manager

Samuels Jewelers
Littleton, US
01.1999 - 01.2001
  • Ignited sales to an average 45% increase; led store from verge of closure to region's highest volume store
  • Named Manager of the Year for 2000; competed against 250 other store managers
  • Employed sales techniques such as team selling, daily coaching/training, and thank you cards for customers
  • Modeled customer service standards with positive attitude, constructive feedback for sales associates, and becoming involved in each sale
  • Proactively advised associates about goals and accomplishments; helped promote three associates to management positions

Store Manager

Helzberg Diamonds
Littleton, US
01.1997 - 01.1999
  • Motivated and empowered sales staff to exceed customer expectations with every transaction
  • Employed sales techniques such as team selling, daily coaching/training, and thank you cards for customers
  • Won highest award for personal sales exceeding $500,000
  • Managed all aspects of retail jewelry, including sales goals, payroll compliance, shrink reduction, daily coaching, training and customer service

Education

Real Estate -

Jones College
Denver, CO
01.2005

Skills

  • Sales
  • Advertising and marketing
  • New business development
  • Budgeting and cost control
  • Process improvements
  • Performance evaluations
  • Staff supervision
  • Training and coaching
  • Expense control
  • Budgeting and cost control strategies
  • Networking
  • Financial acumen
  • Communication skills
  • Sales expertise
  • Purchasing and planning
  • Organizational development
  • Business administration
  • Effective leader
  • Vendor relationships
  • Multi-unit operation management
  • Staff motivation
  • Leadership
  • Customer relations
  • Recruitment
  • Sales planning and implementation
  • Problem resolution
  • Operations management
  • Inventory control
  • Profit and loss accountability
  • Customer experiences
  • Multimillion-dollar P&L management
  • Supervision and training
  • Staff training/development

Personal Information

Work Permit: Authorized to work in the US for any employer

Additionalinformation - Qualifications

  • Highly accomplished Retail Manager with a proven history of turning around poor performing stores and driving revenue and market growth.
  • Outstanding team builder, motivator and trainer with experience leading teams with a strong customer service focus and a constant attention to sales and profitability.

Timeline

General Manager/Owner

Apex Jewelers
01.2014 - Current

Store Manager

Best Buy
01.2010 - 01.2014

Regional Manager

Samuels Jewelers
01.2006 - 01.2010

Sales Manager

Great White Bottling, INC
01.2003 - 01.2005

Store Manager

J.C. Keepsake Diamonds
01.2001 - 01.2003

Store Manager

Samuels Jewelers
01.1999 - 01.2001

Store Manager

Helzberg Diamonds
01.1997 - 01.1999

Real Estate -

Jones College

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Tera Newton