Shawna Hopkins
Elizabethtown,Illinois
Summary
Friendly Receptionist with 30 years of background in various office settings. Knowledgeable about security, customer service, clerical requirements and administrative support. Organized and dependable with willingness to take on added responsibilities. My work ethic is... put your heart in everything you do.
Overview
17
17
years of professional experience
Work History
Receptionist
Arrowleaf
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Office Manager/Technician's Assistant
PUR Sculpt
01.2022 - 10.2022
- Manage office operations, answer phones and greet customers, maintain schedules, and handle monetary transactions.
- Monitor daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained quality assurance and customer satisfaction objectives.
- Perform treatments for my clients daily.
Medical Office Associate/Site Supervisor/Dental Assistant
IYC-Harrisburg-WellPath
04.2007 - 08.2021
- Oversaw daily operations at site-scheduled appointments for the Psychiatrist, Dentist, Doctors and WellPath employees.
- Payroll (Kronos) for the staff, doctors, psychiatrist, and the dentist due to contractual contracts with the State of IL.
- Maintain office inventory activities, stocking, shipment and receiving.
- Microsoft Office, Kronos, Excel used daily.
- Transcribed for the Psychiatrist.
- Dental Assist for the Dentist and oversee the scheduling, ordering and chair-side duties, prepared room for patient treatment, sterilizing tools, x-rays and meeting guidelines with Dept. of Public Health.
- Maintain medical records-HIPAA guidelines, monitor and daily chart reviews for Juvenile Corrections and prepare for State-wide and other request.
- Prepared the Annual Governing meetings, monthly staff meetings and WellPath staff meetings.
- Assisted with IDPH vaccinations and daily contact with the Il. Dept. of Public Health.
- Safety and Sanitation Director for Juvenile Corrections for IYC-Harrisburg.
- Served on the EBF committee (Employee Benefit Fund) Organize events for the staff for example-Christmas parties, monthly staff diners, and fundraisers.
Education
No Degree - Business Administration And Management
Shawnee Community College
Ullin, ILHigh School Diploma -
Massac County High School
Metropolis, IL05.1991
Skills
- Administrative Support
- Organization Skills
- Multitasking Abilities
- Records Maintenance
- Meeting Preparation
- Office Equipment Operation
- Microsoft Office
- Customer and Client Relations
Additional Information
Served 10 years and was an honor to serve on the EBF Committer (Employee Benefit Fund) for Juvenile Corrections with Dale Fowler. Employee of the Month twice, within my 15 years working for Juvenile Corrections. I would say my biggest accomplishment, is being a mother.
References
Shawn Wheeler
(618) 841-4031
Tiffany Gardner-Warden IYC-Harrisburg Juvenile Corrections
(618) 499-2307
Olivia Durapau-Arrowleaf
(618)652-7061
Janet Dowdy- Friend
(270) 627-1555
Timeline
Receptionist
Arrowleaf
10.2022 - Current
Office Manager/Technician's Assistant
PUR Sculpt
01.2022 - 10.2022
Medical Office Associate/Site Supervisor/Dental Assistant
IYC-Harrisburg-WellPath
04.2007 - 08.2021
No Degree - Business Administration And Management
Shawnee Community College
High School Diploma -
Massac County High School
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