Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Work Availability
Timeline
Hi, I’m

Shawna Hopkins

Lees Summit,MO
Shawna Hopkins

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
years of professional experience
1
Certification

Work History

Oracle
Kansas City, MO

Solution Analyst
10.2022 - Current

Job overview

  • Provided technical support to end users on various application issues.
  • Collaborated with cross-functional teams including developers, designers and QA engineers.
  • Developed solutions by preparing and evaluating alternative workflow options.
  • Troubleshot and resolved problems with programs and systems.
  • Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
  • Maintained and created user account profiles and passwords, facilitating company-wide security.
  • Tested newly installed programs and applications to validate operability.
  • Defined application problems by consulting with clients to evaluate procedures and processes.
  • Trained staff and users to work with computer systems and programs.
  • Assisted staff and users with computer malfunctions and program problems.
  • Expanded or modified system to serve new purposes or improve workflow.

Fantastic Sams
Overland Park, KS

Hair Designer
11.2021 - Current

Job overview

  • Help clients maintain hair health and appearance between appointments through catered recommendations for salon retail products
  • Executes vivid color services, color corrections and diverse lightening techniques
  • Cut and style hair to meet customer requests for precision cuts, trends and color techniques
  • Monitor industry trends and pursued continuing education to remain competitive in local market
  • Enhance client experience and increased revenue with add-on treatments and services
  • Increase salon walk-ins and referrals through targeted email campaigns and networking at industry events
  • Color hair using highlights, lowlights and permanent dye techniques
  • Promotes services on social media platforms to increase referrals, engagement and brand awareness
  • Minimizes infection risk by keeping stations and tools clean and sanitized
  • Helps customers improve hair health and appearance with better products and routines
  • Choose appropriate cuts for customers based on preferences, facial features and current fashion trends.
  • Maintained accurate records of customer service histories.

Let Me Dress You, LLC
Jonesboro, AR

Business Owner
11.2020 - Current

Job overview

  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Participated in trade shows, conventions, and other events related to industry promotion.
  • Updated website content regularly according to current trends within target markets.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Formed and sustained strategic relationships with clients.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

TCC
Forrest City, Arkansas

District Sales Manager
11.2014 - 06.2021

Job overview

  • Implemented improvements and built new promotional programs based on historical campaign performance to drive customer engagement and sales
  • Developed and cultivated business growth by fostering professional, progressive, and trusted customer relationships
  • Analyzed sales data and performance to forecast demand and develop sales quotas and objectives
  • Researched and developed new account prospects for incremental growth
  • Addressed customer issues proactively and recommended actionable resolution to customers and company management
  • Conveyed clear sales objectives and supported team in developing strategy achieve and exceed expectations
  • Negotiated wireless service contracts to foster favorable deals and cultivate customer loyalty
  • Capitalized on emerging trends with proactive management approach
  • Elevated team productivity and performance using improved training and motivational strategies
  • Collaborated with sales managers to discuss activity in assigned sales territory through weekly and monthly reports
  • Achieved profit targets, leveraging market knowledge and in-depth forecasts to plan sales operations
  • Maintained consistently high customer satisfaction ratings through proactive service management strategies
  • Coordinated territories into coherent, manageable areas and zones, and collaborated with regional managers to assign coverage.

Education

Metropolitan Community College - Kansas City
Kansas City, MO

from Business Administration And Management

University Overview

Parkin High School
Parkin, AR

High School Diploma

University Overview

Skills

  • Product And Service Sales
  • Prospecting and account acquisition
  • Sales team leadership
  • Customer Relationship Management
  • Operations management
  • Time management
  • Operations Performance Improvements
  • Sales Experience
  • Recruiting
  • Onboarding
  • End-User Support
  • Diagnostic Tools
  • Application Support
  • Technical Documentation
  • Troubleshooting and Diagnostics
  • Client Relations
  • Workflow Improvement
  • Technical Analysis

Accomplishments

Accomplishments
  • 2018 Winner of Verizon MVP National Sales Pitch Competition
  • Store of Excellence Winner Q1, Q2
  • District of the Week Q1. Q2
  • Employee of the Week

Certification

  • Licensed Cosmetologist

References

References
References available upon request.
Availability
See my work availability
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tuesday
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thursday
friday
saturday
sunday
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afternoon
evening
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Timeline

Solution Analyst
Oracle
10.2022 - Current
Hair Designer
Fantastic Sams
11.2021 - Current
Business Owner
Let Me Dress You, LLC
11.2020 - Current
District Sales Manager
TCC
11.2014 - 06.2021
Metropolitan Community College - Kansas City
from Business Administration And Management
Parkin High School
High School Diploma

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Shawna Hopkins