Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Kelly

Lebanon,Ohio

Summary

Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

Wendy's
Lebanon, Ohio
05.2023 - Current
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Assisted with kitchen preparation during peak times as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Explained goals and expectations required of trainees.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Updated computer systems with new pricing and daily food specials.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.

Bartender

Villiaggios
Lebanon, Ohio
12.2017 - 05.2023
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Open/Close Restaurant
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Stocked ice bins and coolers as needed throughout shift.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Greeted customers and provided excellent customer service.

Sales Associate

Nike Factory Store
Monroe, OH
07.2020 - 12.2020
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized stockroom shelves according to size, color or style.
  • Greeted customers to determine wants or needs.
  • Computed purchases and received and processed cash or credit payment.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered incoming telephone calls to provide store, products and services information.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Handled customer complaints in a professional manner.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Handled returns and exchanges according to company policies.
  • Used technology resources to assist customers in locating and selecting items.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Lead Server

Frischs Restaurants Inc
Lebanon, Ohio
09.2014 - 01.2018
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Interacted and engaged with patrons to promote friendly environment.
  • Stocked service areas with supplies during slow periods.

Education

Some College (No Degree) - Radiology

Sinclair Community College
Dayton, OH

Skills

  • SERV Safe Certified
  • Kitchen oversight
  • Conflict resolution techniques
  • Full service restaurant background
  • Customer service best practices
  • Schedule coordination
  • Food service background
  • Table management
  • Passion for customer satisfaction
  • Wine history
  • Point of sale (POS) system operation
  • Upselling
  • Retail merchandising expertise
  • Policy and procedure adherence
  • Money handling
  • Customer engagement

Timeline

Restaurant Manager

Wendy's
05.2023 - Current

Sales Associate

Nike Factory Store
07.2020 - 12.2020

Bartender

Villiaggios
12.2017 - 05.2023

Lead Server

Frischs Restaurants Inc
09.2014 - 01.2018

Some College (No Degree) - Radiology

Sinclair Community College

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Shawna Kelly