Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna L

Coral Springs,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Ideal Image
Boca Raton, FL
05.2024 - 12.2025
  • Assisted clients with inquiries, providing accurate information and solutions to enhance customer satisfaction.
  • Managed appointment scheduling using CRM software to optimize service delivery and client engagement.
  • Resolved customer complaints effectively, utilizing conflict resolution techniques to maintain positive relationships.
  • Collaborated with team members to streamline communication processes, improving overall operational efficiency.

Retail Sales Associate

TruStar
Boca Raton, FL
10.2023 - 05.2024
  • Processed transactions accurately using point-of-sale systems.
  • Assisted 50+ customers daily, identifying needs and recommending solutions
  • Upsold products and increased average transaction value
  • Built rapport with customers, leading to repeat business
  • Handled customer inquiries and resolved issues to enhance satisfaction.
  • Participated in promotional events to drive customer engagement and increase sales revenue.

Server

Beach House
Pompano Beach, FL
01.2021 - 04.2022
  • Delivered exceptional customer service in fast-paced environment.
  • Memorized menu items and daily specials to provide accurate recommendations.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Processed customer orders efficiently using point-of-sale system to ensure accuracy.
  • Collaborated with kitchen staff to coordinate timely food preparation and delivery.

Education

Accounting

Western Governors University
Salt Lake City, UT
11-2028

Skills

  • Customer service
  • Customer relations
  • Interpersonal communication skills
  • Relationship building
  • Product and service knowledge
  • Complex Problem-solving

Timeline

Customer Service Representative

Ideal Image
05.2024 - 12.2025

Retail Sales Associate

TruStar
10.2023 - 05.2024

Server

Beach House
01.2021 - 04.2022

Accounting

Western Governors University