Shawna Mendoza
Fort Worth
Summary
Experienced and dedicated retail professional with 11 years of tenure at Walmart, specializing in department management, logistics, and inventory control. Proven ability to lead teams, improve operational efficiency, and enhance customer satisfaction. Strong background in managing Jewelry and Shoes Departments, receiving operations, freight coordination, and filing and managing merchandise claims. Adept at ensuring smooth store operations and achieving sales and service goals.
Overview
11
11
years of professional experience
Work History
Receiving Department Associate
Walmart Neighborhood Market
01.2017 - 01.2018
- Oversaw the receiving, unloading, and organization of incoming merchandise, ensuring accurate and timely stocking
- Managed inventory through scanning, labeling, and stocking products on the floor
- Coordinated freight to various departments, ensuring timely and accurate product delivery and proper organization of stock
- Filed and processed merchandise claims for damaged or defective products, working with vendors and suppliers to resolve issues
- Worked closely with the inventory team to maintain proper stock levels and reduce stock-outs
- Collaborated with management to ensure all receiving processes were in compliance with safety regulations and quality control standards
Department Manager – Jewelry and Shoes
Walmart
01.2012 - 01.2016
- Managed daily operations of the Jewelry and Shoes Departments, ensuring an exceptional customer experience and driving sales
- Trained and supervised teams of associates, coaching on product knowledge, customer service, and sales techniques to maximize department performance
- Maintained inventory accuracy, including stock replenishment, product placement, and loss prevention
- Filed and managed merchandise claims for damaged or missing products in accordance with company policies
- Implemented sales strategies to meet or exceed department goals, improving overall profitability
- Ensured compliance with store policies, safety regulations, and company standards
Sales Associate (Various Roles)
Walmart
01.2007 - 01.2012
- Assisted customers with product selection, inquiries, and checkout processes
- Maintained product displays and ensured store cleanliness and organization
- Contributed to achieving store sales goals and promoting in-store promotions
- Provided excellent customer service, addressing concerns and resolving issues in a professional manner
Education
High School Diploma -
Tracy High School
Tracy, CA06-2001
Skills
- Team Leadership & Staff Training
- Customer Service Excellence
- Sales & Merchandising
- Inventory Management
- Freight Coordination
- Filing & Managing Merchandise Claims
- Loss Prevention
- Receiving & Stocking Operations
- Problem-Solving
- Communication & Interpersonal Skills
- Time Management
- Safety & Compliance Awareness
Timeline
Receiving Department Associate
Walmart Neighborhood Market
01.2017 - 01.2018
Department Manager – Jewelry and Shoes
Walmart
01.2012 - 01.2016
Sales Associate (Various Roles)
Walmart
01.2007 - 01.2012
High School Diploma -
Tracy High School
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