Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Shawna Moss

Loganville,GA

Summary

I am a detail-oriented team player with a strong organizational background, capable of handling multiple projects simultaneously with a high degree of accuracy. As a hardworking and passionate job seeker, I possess excellent time management and problem-solving skills. Eager to secure an entry-level position, I am ready to contribute to the team's success and help achieve company goals. I am seeking a full-time position that offers professional challenges and allows me to utilize my interpersonal skills effectively.

Overview

7
7
years of professional experience

Work History

Health Service Specialist

Sisters and Cousins LLC


  • Efficiently set appointments for telehealth providers and ensured exceptional customer service
  • Responded to patient inquiries and concerns promptly, delivering extraordinary customer care
  • Maintained accurate patient profile information and updated medical histories with relevant health data
  • Articulated the company's mission effectively to patients, providers, and employees at all levels
  • Built customer loyalty through active listening, strong communication, and relationship‐building skills
  • Demonstrates proficiency multitasking and navigation in a windows environment
  • Ensure compliance with HIPAA rules and regulations.

Customer Service Agent

Sisters And Cousins LLC
03.2023 - Current


  • As an Online Customer Service Phone Representative in my role, I am committed to delivering top-notch, professional customer service that consistently surpasses our Company's stringent standards and meets customer expectations
  • My direct responsibilities encompass creating a seamless and effortless customer experience by addressing inquiries related to products, orders, and services.
  • Daily, I engage with numerous customers over the phone, assisting with sales and product/order inquiries
  • My role requires me to proactively identify solutions that satisfy customer needs and simplify their overall experience
  • I understand the importance of meeting key customer expectations, including prompt issue resolution, delivering accurate information, displaying empathy, and maintaining a strong attention to detail
  • Every interaction I have as a representative positively represents our Company and enhances the likelihood of customers choosing to shop with us again.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Chat Performance Facilitator / Customer Care Representative

Sisters and Cousins LLC
09.2020 - 01.2022
  • Provided invaluable support to Customer Care Representatives via live chat support system.
  • Handled billing inquiries, repackaged customer accounts, and credited accounts accurately.
  • Identified and addressed customer needs, demonstrating in‐depth product knowledge.
  • Facilitated the addition of new services to enhance customer satisfaction and value.

Customer Service Agent

Sisters And Cousins LLC
01.2017 - 01.2022
  • Provided invaluable support to Customer Care Representatives via live chat support system
  • Handled billing inquiries, repackaged customer accounts, and credited accounts accurately
  • Identified and addressed customer needs, demonstrating in‐depth product knowledge
  • Facilitated the addition of new services to enhance customer satisfaction and value.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Arts - Communications

Lindenwood University

Skills

  • Energized self‐starter with strong motivation and empathy
  • Proficient in CRM Systems, Microsoft Outlook, Microsoft Word, Windows, Excel
  • Typing speed: 40 words per minute
  • Appointment Scheduling Efficiency
  • Conflict Resolution Techniques
  • Time Management Mastery
  • Data Entry Proficiency

Timeline

Customer Service Agent

Sisters And Cousins LLC
03.2023 - Current

Chat Performance Facilitator / Customer Care Representative

Sisters and Cousins LLC
09.2020 - 01.2022

Customer Service Agent

Sisters And Cousins LLC
01.2017 - 01.2022

Health Service Specialist

Sisters and Cousins LLC

Bachelor of Arts - Communications

Lindenwood University

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Shawna Moss