Shawna Moye
Chinese American Service League
Brooklyn ,NY
1
Certification
10
years of professional experience
Enhanced executive support by expertly managing schedules and travel arrangements.,Strengthened confidentiality practices while effectively multitasking in a fast-paced environment.,Drove operational improvements by taking initiative to streamline processes and foster efficient communication.
Work History
Dispatch Agent
4 Months- Coordinated ride scheduling to optimize efficiency and enhance customer satisfaction.
- Monitored real-time dispatch systems to ensure timely pick-ups and drop-offs.
- Communicated with drivers to address concerns and resolve issues promptly.
- Trained new staff on operational procedures and software tools for seamless integration.
- Streamlined communication between dispatch, drivers, and customers for timely updates on shipment status.
Personal Assistant
10 Years 3 Months- Coordinated schedules for staff and community events at the service organization.
- Managed communications between clients and service providers effectively.
- Organized client files and maintained confidential records in compliance with regulations.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
Clerk
4 Years 10 Months- Processed incoming and outgoing mail efficiently and accurately.
- Sorted mail by route and priority for timely delivery.
- Assisted customers with inquiries and package tracking requests.
- Trained new clerks on operational procedures and customer service skills.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
Education
High School Diploma
Associate Of Business Administration - Business Management
Skills
Achieved independent work success with little supervision.
Cultivated diplomatic relationships through mature interactions.
Facilitated seamless travel coordination.
Optimized switchboard communication processes.
Certification
- CPR CERTIFICATION 2015
- Security guard license 2016
CPR first aid certification
NYS SAFETY-2018
Timeline
Dispatch Agent
Access a Ride
04.2026 - CurrentRead More
Clerk
USPS
12.2020 - 10.2025Read More
Personal Assistant
Chinese American Service League
05.2016 - CurrentRead More
LaGuardia Community College
Associate Of Business Administration from Business Management
Read More
Oneonta Academy
High School Diploma
Read More