Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
AssistantManager

Shawna Payne Arndt

Santee,SC

Summary

Accomplished leader with a proven track record at Security Finance, enhancing customer satisfaction and streamlining operations. Expert in customer relationship management and adept at staff training, I spearheaded initiatives that significantly improved service quality and operational efficiency. Skilled in money handling and team motivation, my strategies boosted customer loyalty and team performance.

Overview

24
24
years of professional experience

Work History

Assistant Manager

Security Finance, Financial Services
04.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Handle around 200 calls a day between incoming and out going calls
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences..
  • Calling clients for payments or to refinance loans,

Business Office Associate

CarMax
03.2023 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Developed correspondence letters, memos, and emails.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Engaged with customers to build business relationships.
  • Streamlined office processes by implementing efficient filing systems and organizational strategies.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Verified work aligned with service levels agreed and client requirements.
  • Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
  • Facilitated effective communication between departments, ensuring timely completion of projects.
  • Improved customer satisfaction by resolving complaints promptly and professionally.
  • Maintained confidentiality by securely managing sensitive documents and information.
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.

Small Business Owner

Treasures of Love Home Daycare
01.2005 - 07.2022
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
  • Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
  • Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
  • Conducted market analysis to identify trends and adjust business strategies accordingly.
  • Fostered positive work environment, leading to decrease in employee turnover.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
  • Analyzed market trends to identify new business opportunities and areas for expansion.
  • Achieved significant savings by renegotiating contracts with key vendors.
  • Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
  • Set strategic goals and monitored progress, adjusting tactics to meet changing market conditions.
  • Streamlined business operations for enhanced efficiency by introducing state-of-the-art inventory management system.
  • Managed financial accounts to maintain budget discipline and ensure profitability.
  • Ensured compliance with all regulatory requirements, avoiding penalties and fines.
  • Invested in technology upgrades to streamline operations and improve customer experience.
  • Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
  • Diversified product offerings to meet changing customer needs and tap into new markets.
  • Boosted annual sales with launch of e-commerce website, expanding market reach.
  • Organized successful community events that raised brand profile and contributed to significant uptick in foot traffic.
  • Fostered innovation by encouraging team feedback and implementing new ideas for product improvement.
  • Implemented cost-saving measures without compromising on product or service quality.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Raised property accuracy and accountability by creating new automated tracking method.

Store Manager

Missouri Title Loans
07.2001 - 12.2004
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Processed the Loans and Collected the Loan Payments

Education

No Degree - Early Learning And Child Care

Maple Woods Community College
Kansas City, Missouri
08-1994

High School Diploma -

Park Hill High School
Kansas City, Missouri
05-1994

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Problem-solving
  • Goal setting
  • Workload management
  • Customer relationship management (CRM)

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager

Security Finance, Financial Services
04.2024 - Current

Business Office Associate

CarMax
03.2023 - 04.2024

Small Business Owner

Treasures of Love Home Daycare
01.2005 - 07.2022

Store Manager

Missouri Title Loans
07.2001 - 12.2004

No Degree - Early Learning And Child Care

Maple Woods Community College

High School Diploma -

Park Hill High School

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Shawna Payne Arndt