Shawna Quiroz

• Estimated collision repair costs using labor, parts, and material pricing for accurate repair orders
• Communicated with customers and insurance adjusters to review estimates and repair approvals
• Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
• Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
• Refined estimating procedures by tracking industry trends and participating in relevant training courses continuously.
• Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.

See the most current job history description.

• Investigated auto claims, reviewed policy coverage, and determined liability with documented rationale.
• Negotiated fair settlements within authority while aligning outcomes with policy provisions and state regulations.
• Identified coverage issues, fraud indicators, and missing documentation during claim investigation.
• Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
• Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

Reviewed previous work history for relevant details.

• 2008 Received Customer Service Reward for the Texas territory for Autonation.
• 2018 Headed a pilot program for the Reconditioning Center. Developed processes and procedures combining both collision and service center, developing repair plans for car inventory conditioning for resale.