John Florentino
Las Vegas,United States
Summary
Diligent worker who thrives on learning new skills quickly. Approaches daily challenges with flexibility and openness to changing needs. Looking to bring my superior work ethic, and outgoing personality with excellent communication skills to your company.
Overview
6
6
years of professional experience
Work History
Server/VIP Host
LIV Las Vegas
Las Vegas, NV
11.2023 - Current
- Collaborated closely with team members to provide superior customer service experiences for each individual guest.
- Coordinated with other departments to ensure smooth operations during events attended by VIPs.
- Resolved any conflicts or complaints raised by VIP guests during their stay in a timely manner.
- Greets guests with friendliness and professionalism.
- Investigates sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Provides exceptional service to high volume of customers daily.
Server/VIP Host
Encore Beach Club
Las Vegas, NV
02.2018 - 11.2023
- Completed same job responsibility's as a Server/VIP host as listed above.
Education
Bachelors' in Business - Finance
University of Nevada - Las Vegas
Las Vegas, NV12.2021
Investment Fund - Finance
University of Nevada - Las Vegas
Las Vegas, NV2021
Associate in Business - Finance
University of Nevada - Las Vegas
Las Vegas, NV2018
Skills
- Proficient in MS Office and Excel
- Reporting proficiency
- Process optimization
- Audit support
- Customer Service
- Compiling data
- Analyzing performance
- Compliance review
- Corporate audits
- Financial performance
References
References available upon request.
Timeline
Server/VIP Host
LIV Las Vegas
11.2023 - Current
Server/VIP Host
Encore Beach Club
02.2018 - 11.2023
Bachelors' in Business - Finance
University of Nevada - Las Vegas
Investment Fund - Finance
University of Nevada - Las Vegas
Associate in Business - Finance
University of Nevada - Las Vegas