Shawna Schultz
Waitsburg,WA
Summary
Dynamic operations manager with a strong work ethic and proven success at Schultz Floor Coverings. Expert in inventory management and vendor negotiation, enhancing profitability and customer satisfaction. Developed training programs that improved staff performance and service delivery, fostering a customer-oriented environment that led to increased repeat business.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/Operator
Schultz Floor Coverings
Kalispell, MT
01.2008 - Current
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Coordinated scheduling and logistics for flooring installations and customer consultations.
- Oversaw inventory management, optimizing stock levels to meet project demands.
- Trained and mentored staff on floor covering installation techniques and customer service best practices.
- Implemented cost-saving measures that improved overall profitability of the business.
- Developed strong relationships with suppliers to secure favorable pricing and enhance product offerings.
- Enhanced customer satisfaction through tailored flooring solutions and responsive support services.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Negotiated contracts with vendors to secure favorable terms for the business.
Manager
Kelly Rae’s Feed and Fuel
Kila, MT
07.2015 - 11.2019
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Developed training programs for staff to enhance product knowledge and service delivery.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Collaborated with suppliers to negotiate favorable terms and improve product offerings.
- Enhanced store layout based on customer traffic patterns, improving overall shopping experience.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Manager
Talon Reptile and Exotics Sanctuary and Clinic
Kila, MT
05.2012 - 2019
- Assisted in managing daily operations of sanctuary and clinic.
- Implemented training programs for staff on animal care protocols.
- Coordinated scheduling for veterinary appointments and staff shifts.
- Developed outreach initiatives to promote adoption and education programs.
- Maintained inventory of supplies and ensured proper equipment usage.
- Monitored animal health and welfare, providing necessary interventions.
- Collaborated with veterinarians to support medical procedures and treatments.
- Enhanced visitor experience through engaging educational presentations and tours.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science - Herpetology
FVCC
Kalispell, MT05.2015
Associate of Applied Science - Welding Inspection
FVCC
Kalispell, MT05.2014
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Inventory management
- Vendor negotiation
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Accurate record keeping
- Hazardous materials handling
- Time management
- Attention to detail
- Heavy lifting
Certification
OSHA 10
First aid and CPR
Timeline
Manager
Kelly Rae’s Feed and Fuel
07.2015 - 11.2019
Assistant Manager
Talon Reptile and Exotics Sanctuary and Clinic
05.2012 - 2019
Owner/Operator
Schultz Floor Coverings
01.2008 - Current
Associate of Science - Herpetology
FVCC
Associate of Applied Science - Welding Inspection
FVCC