Shawna Serfling
Puyallup,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Pacific Delivery and Logistics, LLC
06.2025 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicle while adhering to safety regulations and company policies.
- Managed daily routes using GPS technology for optimal delivery efficiency.
- Communicated effectively with customers regarding delivery status and issues.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
Fitness Coach
Orangetheory Fitness
11.2024 - Current
- Leading and motivating members through pre-defined workouts
- Helping members set and achieve goals
- Making sure members are using correct form and offering corrections if they aren’t
- Understanding the science behind the workouts specifically, heart-rate focused training programs in general, and being aware of what the competition is doing
- Knowing how to use and demonstrate usage for every piece of equipment utilized in every workout
- Being a team player
Deputy
Pierce County Sheriff’s Department
02.2016 - 10.2024
- Perform police services to the community of Pierce County in accordance with the mission, goals, and objectives of the Pierce County Sheriff’s Department and in compliance with governing federal, state and local law.
- Issue infractions and citations, makes arrests, transports persons taken into custody, or takes other action as appropriate under the circumstances.
- Prepares all forms, reports and follow up reports necessary to file felony and/or misdemeanor charges.
- Conducts preliminary investigations at the scenes of crimes and accidents; gathers evidence; locates and questions witnesses; testifies as a witness in court.
- Assists other jurisdictions and agencies.
- Assures all equipment used in the performance of duty is clean, maintained and operating properly.
- Trains new personnel in geographical and other general methods and procedures to use in the proper execution of law enforcement duties.
Education
Certificate - Personal Training
American Council on Exercise
Criminal Justice
Basic Law Enforcement Academy
Burien, WA01.2017
Paramedicine
National Medical Education and Training Center
West Bridgewater, MA03.2014
Skills
- Group fitness
- Customer service
- Area Knowledge
- Experienced driver
- Attention to detail
- Time management
Certification
- CPR Certification
- First Aid Certification
- Driver's License January 2024 to February 2030
Timeline
Delivery Driver
Pacific Delivery and Logistics, LLC
06.2025 - Current
Fitness Coach
Orangetheory Fitness
11.2024 - Current
Deputy
Pierce County Sheriff’s Department
02.2016 - 10.2024
Certificate - Personal Training
American Council on Exercise
Criminal Justice
Basic Law Enforcement Academy
Paramedicine
National Medical Education and Training Center
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