Shawna Severson
Waxahachie,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Multi Unit General Manager
Eurest
Irving, TX
04.2023 - Current
- Maintained relationships with vendors to facilitate delivery of supplies on time and within budget.
- Takes ownership of the operation and ensure operation meets all timelines for service and all other timelines established by the client
- Manages all financials including planning, budget development and analysis, and financial reporting each week
- Is proactive and positive; interacts professionally with a diverse group of associates, peers, suppliers, clients and customers
- Have the ability to think quickly and accurately, be able to evaluate problems and make appropriate recommendations
- Hires, trains and orientates new management associates
- Maintain the P&L, and cost analysis, to the client monthly
- Developed and implemented strategies to improve customer service, sales and profitability in all units.
Director of Athletics-Food and Beverage SMU
Aramark
Dallas, TX
08.2018 - 04.2022
- Direct the concessions department including managers, hourly team members, non-profit volunteers, and subcontractors to meet company standards and exceed guest expectations
- Oversee the training of concessions team members and non-profit volunteers on day-to-day operations and procedures; ensure proper staffing for all events
- Manage inventory to maintain appropriate par levels and turn rates
- Ensure concessions locations are set and ready for business prior to doors on day of events, adjust the business during events as needed
- Prepare sales and operational reports as required to be shared with the leadership team; analyze product usage and make recommendations to improve
- Create, drive, and accomplish strategic goals for the department through analysis, innovation and analytics
- Feed all 450 Athletes daily while ensuring food cost and inventory are maintained
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Negotiated agreements with external partners such as contractors or consultants.
Catering Manager
Aramark
Arlington, TX
01.2015 - 08.2018
- Responsible for supervision and support in the planning of catering events with varying sizes and levels
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Managed inventory levels of food supplies required for upcoming catered events.
- Prepared detailed event reports, analyzing performance and identifying opportunities for improvement.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Ensured appropriate sanitation, organization, and safety standards are met through the use of checklists, hands on supervision, and follow-up
- Monthly training with staff on the review of pull sheet inspections and timeline audits
Education
Bachelor's - Hospitality Administration
Stephen F. Austin University
05.2004
Skills
- Operations Management
- Cost Control
- Fiscal Management
- Employee Development
- Budget Management
- Revenue Forecasting
- Managing Operations and Efficiency
Timeline
Multi Unit General Manager
Eurest
04.2023 - Current
Director of Athletics-Food and Beverage SMU
Aramark
08.2018 - 04.2022
Catering Manager
Aramark
01.2015 - 08.2018
Bachelor's - Hospitality Administration
Stephen F. Austin University
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