Shawna Smith
Corbin,KY
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
4
4
years of professional experience
Work History
Driver /Operations Manager
Dugger Septic Service INC
01.2020 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Food and Beverage Assistant Manager
The Mint Cumberland
07.2022 - 02.2023
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
Managing Bartender
Ice House Bar And Grill
05.2020 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Arts - Interior Design
Western Kentucky University
Bowling Green, KYHigh School Diploma -
Corbin High School
Corbin, KYSkills
- Credit card payment processing
- Project management abilities
- Problem solving skills
- Conflict resolution
- Product Organization
- Quality control
- Portion and cost control
- Information security
- POS systems
- Administrative skills
Timeline
Food and Beverage Assistant Manager
The Mint Cumberland
07.2022 - 02.2023
Managing Bartender
Ice House Bar And Grill
05.2020 - 01.2022
Driver /Operations Manager
Dugger Septic Service INC
01.2020 - Current
Bachelor of Arts - Interior Design
Western Kentucky University
High School Diploma -
Corbin High School
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