Chelsea Saintvil
Deer Park,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong problem-solver and leader devoted to optimizing processes to save expenses and increase organizational efficiency.
Overview
4
4
years of professional experience
Work History
Operations Manager
BFit2Eat
Deer Park, NY
2020.03 - Current
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Customer Service Lead
Randstad USA
Melville , NY
2023.05 - 2023.11
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
Office Assistant
RG Brenner Income Tax
02.2023 - 05.2023
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
Administrative Assistant
Metro Environmental Services LLC
11.2022 - 01.2023
- Organizing lists, schedules, and corresponding memos on Microsoft Word and Excel
- Consistent use of Salesforce
- Executed record filing system to improve document organization and management
Building Manager
Farmingdale State College
09.2021 - 05.2022
- Supervising building and providing professional inquiry help to all students
- Notifying all students and guests of all activities happening on campus
Education
Master of Science - Engineering Technology Management
School of Engineering Technology
Farmingdale, NY05.2024
Bachelor of Science in Business Management -
Farmingdale State College
Farmingdale, NY05.2022
Skills
- Account Management
- Microsoft PowerPoint, Excel, Word
- Retail Sales Customer Service
- Data Evaluation
- Credit Card Payment Processing
- Administrative support
References
Jernai Bridet, (917)-635-4475
Amy DiLeo, (516) 273-1886
Valdy Fleuriot, (631) 612-7815
Timeline
Customer Service Lead
Randstad USA
2023.05 - 2023.11
Office Assistant
RG Brenner Income Tax
02.2023 - 05.2023
Administrative Assistant
Metro Environmental Services LLC
11.2022 - 01.2023
Building Manager
Farmingdale State College
09.2021 - 05.2022
Operations Manager
BFit2Eat
2020.03 - Current
Master of Science - Engineering Technology Management
School of Engineering Technology
Bachelor of Science in Business Management -
Farmingdale State College
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