SHAWNA SMITH
Middletown,OH
Summary
Activities Coordinator with a proven track record at COMPANIONS LLC, adept at enhancing participant engagement through innovative planning and arts and crafts instruction. Skilled in calendar management and fostering social interaction, I effectively supported clients, resulting in increased involvement and satisfaction. Committed to creating enriching experiences that promote well-being.
Overview
25
25
years of professional experience
Work History
Activities Coordinator
COMPANIONS LLC
06.2018 - Current
- Coordinated, planned, developed and implemented activities designed to enrich lives.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted clients with activities and documented activity attendance and degree of involvement.
Cafeteria Worker
Edgewood City Schools
02.2017 - 06.2018
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
Receptionist
Helton & Associates
03.2001 - 04.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Guyler Buick Pontiac Gmc
03.2001 - 06.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
File Clerk
Family Medical Practice Inc.
05.2000 - 03.2001
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Answer phone calls
Education
High School Diploma -
Lemon-Monroe
101 W. Elm Street Monroe, Oh 4505006-2001
Certificate of Program Completion - Business Office Education- Secretarial
D. Russel Lee Career-Technology Center
3603 Hamilton-Middletown Road Hamilton, Oh 4501105-2001
Skills
- Calendar management
- Activities planning
- Arts and crafts instruction
Timeline
Activities Coordinator
COMPANIONS LLC
06.2018 - Current
Cafeteria Worker
Edgewood City Schools
02.2017 - 06.2018
Receptionist
Helton & Associates
03.2001 - 04.2002
Customer Service Representative
Guyler Buick Pontiac Gmc
03.2001 - 06.2001
File Clerk
Family Medical Practice Inc.
05.2000 - 03.2001
High School Diploma -
Lemon-Monroe
Certificate of Program Completion - Business Office Education- Secretarial
D. Russel Lee Career-Technology Center
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