Shawna Stevenson

• Managed high call volumes approximately 50-75 calls a day , maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Responded to customer requests for products, services, and company information.

• Repaired refurbished up to 2-3 systems a day
• Inspected and maintained electrical systems
• Resolved technical issues with hardware.

Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating

• Following a prescribed healthcare plan, which may include assisting with exercise and administering medication
• Engaged with 8-10 clients through conversation and companionship, promoting independence and meeting social requirements
• Coordinated medical appointments, errands, and social events
• Protected health information according to HIPAA policies and procedures
• Helped 8-10 clients with daily tasks, such as laundry, housekeeping, and shopping
• Administered bedside and personal care, such as ambulation, and personal hygiene assistance.

• Talk to up to 50 customers over the phone, email, online chat or social media to resolve their questions or concerns
• Continuously remains educated on regulatory changes to ensure proper responses
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
• Processed orders and detailed transaction information to customers
• Updated and maintained database with accurate customer information and timely data entry
• Provided account information to customers and explained bill service policies and customer rights
• Addressed customers courteously using suitable methods and problem-solving skills

• Assisting 8-10 patients with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating
• Following a prescribed healthcare plan, which may include assisting with exercise and administering medication
• Ensuring the client's home is organized according to their needs and that safety measures are in place
• Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
• Met with clients, doctors and family members to determine extent of physical or mental disability
• Protected health information according to HIPAA policies and procedures.