Shawna Talbot
Belmont,NH
Summary
Customer-oriented Program Manager with 2 1/2 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success. Personable and dedicated Customer Service Representative with extensive experience in manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable and dedicated Customer Service Representative with extensive experience in manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
12
12
years of professional experience
Work History
Program Manager
Spinnaker Contract MFG. INC
Tilton, NH
03.2022 - Current
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Generated and delivered reports, program review presentations and other program status updates.
- Prioritized tasks and managed teams throughout multiple projects.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Electrical Mechanical Assembler /Shipping Manager
Spinnaker Contract Mfg, Inc.
Tilton, NH
08.2014 - 08.2022
- Organized and managed the loading, unloading, packing and shipping of products.
- Provided detailed reports on delivery status to management teams.
- Researched new shipping methods to reduce costs while maintaining quality standards.
- Maintained accurate records of all outgoing freight activities.
- Notify supervisors of any potential issues that may cause delays in production schedules.
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Align components for proper fit and adjust as necessary during the assembly process.
- Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
Stock Room Associate
Spinnaker Contract Mfg, Inc.
Tilton, NH
02.2013 - 08.2014
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Verified shipment contents against invoices or other documents prior to stocking shelves or shipping out orders.
Education
High School Diploma -
Belmont High School
Belmont, NH06.2011
Skills
- Operations Management
- Strategic Planning
- Business Development
- Financial Analysis
- Verbal and Written Communication
- Work Planning and Prioritization
- Good Judgment
- Sales and Marketing
- Process Improvement
- Customer Service
- Multi-Operations Management
- Attention to Detail
- Problem-Solving
- Program Reviews
- Critical Thinking
- Decision-Making
- Sales quoting
- Quoting and estimating
- Multitasking
- Task Prioritization
Timeline
Program Manager
Spinnaker Contract MFG. INC
03.2022 - Current
Electrical Mechanical Assembler /Shipping Manager
Spinnaker Contract Mfg, Inc.
08.2014 - 08.2022
Stock Room Associate
Spinnaker Contract Mfg, Inc.
02.2013 - 08.2014
High School Diploma -
Belmont High School
Similar Profiles
David SonderbyDavid Sonderby
Sr. Sales Engineer - Head of U.S. Sales Engineers at Technomed Neuro Monitoring - Contract MFG.Sr. Sales Engineer - Head of U.S. Sales Engineers at Technomed Neuro Monitoring - Contract MFG.
Bryce GorntoBryce Gornto
Activities Assistant at Spinnaker ResortsActivities Assistant at Spinnaker Resorts
Joice Aguilera VazquezJoice Aguilera Vazquez
Maintenance Technician at Spinnaker InnMaintenance Technician at Spinnaker Inn