Shawna Torres
Citrus Heights,CA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
See's Candies
Roseville, CA
11.2008 - Current
- Manage all clerical duties, such as corporate email correspondence, financial records maintenance, staff scheduling, and compliance documentation, for seamless store operations.
- Enhance store efficiency and effectiveness through the performance of multiple technical responsibilities, including managing the POS system, entering sales data, ordering products, and overseeing inventory.
- Demonstrate commitment to exceptional customer service through leading by example and enforcing high standards among staff.
- Execute plans to optimize sales and increase profit margins, following the Plan-execute-measure model.
- Conduct sales, inventory, and budgeting analysis to identify store requirements.
Assistant Manager
Peet's Coffee
Vacaville , CA
01.2006 - 11.2008
- Provided guidance and support to staff members on daily tasks, projects, and objectives.
- Coordinated with store manager to ensure smooth flow of shop operations, including sales analysis to determine scheduling needs.
- Performed store clerical and technical duties and responsibilities to ensure efficient operations.
- Provided outstanding customer service.
Education
High School Diploma -
Will C. Wood High School
Vacaville, CASkills
- Multitasking and Organization
- Customer Service
- MS Office proficient
- Reliable
- Outstanding communication skills
- Logical reasoning
- Flexibility and willingness to learn
- Analytical Thinking
- Typing and written communication
- Leadership
Certification
- Microsoft 365 Fundamentals
Timeline
Store Manager
See's Candies
11.2008 - Current
Assistant Manager
Peet's Coffee
01.2006 - 11.2008
High School Diploma -
Will C. Wood High School