Shawna Wood
Orange Park,FL
Summary
Dynamic General Manager with a proven track record in operations management, team building, and problem resolution. Committed to enhancing business performance and fostering a collaborative environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Phase Three Star LLC
Middleburg, FL
03.2024 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Developed strategic plans to enhance overall business performance and customer satisfaction.
- Implemented process improvements that streamlined team collaboration and reduced operational costs.
- Managed budget allocations, optimizing resource usage to support organizational goals.
- Mentored junior staff, enhancing their skills through training and performance feedback sessions.
- Cultivated strong relationships with key stakeholders, facilitating effective communication across departments.
Restaurant General Manager
Southeast QSR Dba Taco Bell Franchise
Jacksonville, FL
04.2018 - 02.2024
- Led daily operations to ensure compliance with company standards and policies.
- Trained and mentored staff to enhance team performance and service quality.
- Implemented cost-control measures, improving overall operational efficiency.
- Developed and executed marketing strategies to drive customer engagement and sales growth.
- Cultivated positive customer relationships, addressing concerns to enhance satisfaction ratings.
- Monitored financial performance metrics to identify areas for improvement and revenue enhancement.
- Coordinated scheduling and staffing efforts to maintain adequate coverage during peak hours.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
General Manager
Circle K
Orange Park, FL
01.2015 - 01.2018
- Led cross-functional teams in executing projects, fostering a culture of accountability and innovation.
- Analyzed market trends to identify growth opportunities and inform business strategies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Restaurant General Manager
Yum Brands Inc
Beavercreek, OH
12.1999 - 01.2015
- Analyzed inventory levels and streamlined supply chain processes for optimal stock management.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Set clear expectations and created positive working environment for employees.
Education
No Degree - Business Administration And Management
Edison Community College
Greenville, OHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
Certification
Serv Safe Certified
Timeline
General Manager
Phase Three Star LLC
03.2024 - Current
Restaurant General Manager
Southeast QSR Dba Taco Bell Franchise
04.2018 - 02.2024
General Manager
Circle K
01.2015 - 01.2018
Restaurant General Manager
Yum Brands Inc
12.1999 - 01.2015
No Degree - Business Administration And Management
Edison Community College