Shawnae Drake
Pickerington,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Waitress
MacKenzie River Pizza, Grill & Pub
12.2021 - Current
- Trained new waitstaff on proper food handling, customer service, and safety procedures.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Sales Associate
Bath & Body Works
09.2022 - 04.2023
- Contributed to event marketing, sales, and brand promotion.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cook Shift Leader
MacKenzie River Pizza, Grill & Pub
09.2019 - 07.2021
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed opening and closing shift kitchen tasks.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Hostess
Max & Erma's
11.2018 - 08.2019
- Seated patrons based on guest preferences and seating availability.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Neuroscience
University of Cincinnati
Cincinnati, OH05.2025
Certificate - Certified Medical Assistant
Ohio School of Phlebotomy
Columbus, OH04.2023
High School Diploma -
Pickerington High School North
Pickerington, OH05.2021
Skills
- Control of Expenses
- Transactions and Cash Handling
- Critical Thinking
- Time Management
- Teamwork and Collaboration
- Hospitality and Accommodation
Timeline
Sales Associate
Bath & Body Works
09.2022 - 04.2023
Waitress
MacKenzie River Pizza, Grill & Pub
12.2021 - Current
Cook Shift Leader
MacKenzie River Pizza, Grill & Pub
09.2019 - 07.2021
Hostess
Max & Erma's
11.2018 - 08.2019
Bachelor of Science - Neuroscience
University of Cincinnati
Certificate - Certified Medical Assistant
Ohio School of Phlebotomy
High School Diploma -
Pickerington High School North