Shawna Garrett
US FOODS
Hampton,GA
26
years of professional experience
Dedicated customer service professional with a proven track record in conflict resolution, relationship building, and active listening. Committed to enhancing customer satisfaction and loyalty through effective communication.
Work History
Customer Service Representative
10 Years 8 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and ensured timely delivery of products to clients.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Trained new staff on customer service best practices and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
1 Year 9 Months- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Data Entry Clerk
2 Years 8 Months- Processed high volumes of data accurately using advanced database management systems.
- Reviewed and validated data entries for accuracy, minimizing errors in reporting.
- Maintained organized electronic records, ensuring quick retrieval and consistency across platforms.
- Collaborated with team members to streamline workflow processes and enhance productivity.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in the database to keep records of essential organizational information.
Customer Service Representative
9 Years 6 Months- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
High School Diploma
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Call center experience
Customer relations
Conflict resolution
Computer proficiency
Complaint handling
Microsoft Excel
Complaint resolution
Microsoft outlook
Follow-up skills
Product knowledge
Order processing
Customer relationship management (CRM)
Prioritization
Dispute resolution
Shipping and logistics
Professional telephone demeanor
Timeline
Customer Service Representative
US FOODS
01.2016 - 09.2026Read More
Customer Service Representative
SYGMA
04.2014 - 01.2016Read More
Data Entry Clerk
Premier Transportation
08.2011 - 04.2014Read More
Customer Service Representative
The Morrison Group
01.2001 - 07.2010Read More
High School Diploma
Read More
Moore High
High School Diploma
Read More