Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAWNARAY BOLTIN

GIG HARBOR,WA

Summary

Professional therapist with strong expertise in delivering therapeutic and relaxing massage treatments. Known for ability to tailor sessions to clients' needs, ensuring optimal results and improved well-being. Strong team player with collaborative approach, adapting seamlessly to changing requirements. Skilled in various techniques including Swedish, deep tissue, and sports massage, with focus on client satisfaction and holistic health.

Overview

16
16
years of professional experience

Work History

Manager

Pro Sport
09.2023 - Current
  • Developed training programs to improve staff performance and ensure compliance with safety standards.
  • Implemented process improvements, resulting in increased efficiency across multiple departments.
  • Mentored staff to develop skills and foster a collaborative work environment.
  • Established key performance indicators to measure success and drive accountability within teams.
  • Coordinated training initiatives aimed at improving staff capabilities and operational standards.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

LMT

Pro Sport
01.2018 - Current
  • Delivered therapeutic massage sessions tailored to individual client needs.
  • Assessed client conditions to recommend appropriate treatment plans.
  • Educated clients on self-care techniques for ongoing wellness support.
  • Collaborated with healthcare professionals to enhance patient recovery processes.
  • Mentored junior therapists in best practices and client management strategies.
  • Enhanced service offerings by integrating new modalities and therapies into practice.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Analyzed postural assessments and range of motion.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Collaborated with other healthcare professionals to develop treatment plans.

Yoga Instructor

Asha Yoga & Wellness
06.2022 - 06.2024
  • Designed and delivered tailored yoga classes to diverse groups, enhancing participants' physical and mental well-being.
  • Developed and implemented innovative lesson plans, integrating various yoga styles to meet client needs.
  • Led workshops promoting holistic health practices, fostering community engagement and personal growth.
  • Developed tailored yoga programs for clients with specific health concerns or injuries to ensure safe practice.
  • Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
  • Elevated clients'' mental focus by integrating breathing exercises throughout classes to complement physical movement.
  • Inspired personal growth among students by challenging them to step outside their comfort zones while offering support in achieving their individual goals.
  • Kept studio area safe, organized, and comfortable for students.

LMT

Gig Harbor Chiropractic & Massage
11.2011 - 12.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Delivered personalized massage therapies to enhance client well-being and promote relaxation.
  • Utilized various techniques, including Swedish and deep tissue, to address client-specific needs.
  • Maintained accurate client records and treatment plans to ensure continuity of care.
  • Educated clients on post-therapy self-care practices to support recovery and wellness goals.
  • Implemented feedback mechanisms to gather client insights, enhancing service offerings based on preferences.
  • Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
  • Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.

Customer Service Representative

Lowes Home Improvment
09.2009 - 06.2011
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call operations while maintaining service quality and customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Certificate of Technical Studies - Massage Therapy

Inland Massage Institute
Spokane, WA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Task delegation
  • Relationship building
  • Strategic planning
  • Project planning
  • Staff development
  • Work Planning and Prioritization
  • Hiring and training

Timeline

Manager

Pro Sport
09.2023 - Current

Yoga Instructor

Asha Yoga & Wellness
06.2022 - 06.2024

LMT

Pro Sport
01.2018 - Current

LMT

Gig Harbor Chiropractic & Massage
11.2011 - 12.2017

Customer Service Representative

Lowes Home Improvment
09.2009 - 06.2011

Certificate of Technical Studies - Massage Therapy

Inland Massage Institute

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SHAWNARAY BOLTIN