Shawn Chatburn
New Construction Field Manager
Myrtle Beach,SC
Summary
Quality and detail focused field management professional with experience in new residential construction, installation management, homeowner relations, warranty coordination and building materials. Proven track record of leadership growth through multiple promotions, managing customer expectations, coordinating subcontractors, resolving field issues, and ensuring high-quality project completion. Strong communication and problem-solving skills with hands-on experience in windows, doors, siding, and residential warranty service work. Quick to adapt to new technology and software systems while maintaining strong customer satisfaction and organizational standards.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Window & Door Field Manager
US LBM Holdings
Myrtle Beach, SC
08.2025 - Current
- Coordinate and perform residential window and door warranty and service repairs
- Work with installers & homeowners to diagnose issues, explain repairs, and ensure customer satisfaction
- Schedule and coordinate service work with installers, subcontractors and builders.
- Inspect completed work for quality assurance and compliance
- Resolve field-related installation and service concerns efficiently and professionally
- Serve as the direct field contact for warranty callbacks and post-installation service needs
- Maintain communication and coordination between builders, office staff, installers, home owners and vendors
- Utilize multiple scheduling and service management systems while adapting quickly to new technology and workflows
Siding Field Manager
SouthEnd Exteriors (USLBM)
10.2023 - 08.2025
- Coordinated and performed residential siding warranty and service repairs
- Worked directly with subcontractors to resolve installation and post-completion concerns
- Scheduled and managed subcontractors, repair timelines, and service callbacks
- Conducted field inspections to ensure quality standards and customer satisfaction
- Served as the primary field contact between installers, office staff, vendors and builders.
- Diagnosed installation issues and coordinated appropriate corrective actions
- Maintained communication throughout the repair and completion process
Inside Sales Representative
ABC Supply Co.
Myrtle Beach, SC
08.2022 - 10.2023
- Promoted through multiple roles based on performance, leadership, and customer service abilities
- Assisted contractors, homeowners, and builders with product selection and material ordering
- Coordinated deliveries, inventory availability, shipping, and logistics operations
Warehouse Manager
ABC Supply Co.
Myrtle Beach, SC
02.2021 - 07.2022
- Managed warehouse staff and daily operational workflow
- Developed extensive knowledge of residential construction materials and exterior products
- Built strong customer relationships through communication and problem resolution
- Worked closely with sales, warehouse, and field teams to support project success
- Maintained warehouse organization, inventory accuracy, and operational efficiency
Warehouse Associate
ABC Supply Co.
Myrtle Beach, SC
08.2020 - 02.2021
- Promoted through multiple roles based on performance, leadership, and customer service abilities
- Assisted contractors, homeowners, and builders with product selection and material ordering
- Coordinated deliveries, inventory availability, shipping, and logistics operations
Education
Bachelor’s Degree - Health & Exercise Science
Rowan University
Glassboro, New Jersey01-2010
Skills
- Warranty Coordination
- Homeowner Relations
- Residential Construction
- Window & Door Systems
- Siding Installation & Service
- Trade Coordination
- Scheduling & Logistics
- Quality Assurance
- Problem Resolution
- Customer Service
- Technology Adaptability
Certification
Lean Six Sigma Green Belt
Timeline
Window & Door Field Manager
US LBM Holdings
08.2025 - Current
Siding Field Manager
SouthEnd Exteriors (USLBM)
10.2023 - 08.2025
Inside Sales Representative
ABC Supply Co.
08.2022 - 10.2023
Warehouse Manager
ABC Supply Co.
02.2021 - 07.2022
Warehouse Associate
ABC Supply Co.
08.2020 - 02.2021
Bachelor’s Degree - Health & Exercise Science
Rowan University