Shawnda Fuerst

• Managed payroll, daily deposits, and cost controls.
• Maintained positive relationships with local community and government officials.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Trained and motivated employees to perform daily business functions.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
• Set employee schedules, delegated work, and monitored food quality and service performance.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Accomplishments:

- Raised sales year over year +20%

- State Health Inspections with less

then 2 corrections

- Perfect Franchisee Inspections

- Maintained a 4.9 Google Review

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Managed inventory and ordered food and supplies to maintain adequate stock.
• Managed inventory, bank deposits and marketing.
• Assisted with planning, coordinating and staffing large- and small-scale events such as community outreach and fundraisers.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Processed orders on POS system and accepted cash and charge payments.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illnesses.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Rewards and Accomplishments:

- Store of the Month 10 Months in a row

based on KPI's

- Raised sales year over year +20%

- Scored 95%+ on Food Safety Audits

and Health Inspections.

- Received Employee of the Year 3 years

in a row.

- Rewarded with trip to

National Convention 6 years in a row

based on store metrics.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Managed returns, exchanges and refunds in accordance with store policy.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Provided exceptional services and pleasant shopping experiences to retail customers.