Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawndrea Downey

Texas City,TX

Summary

Dedicated and responsible professional with extensive experience in cleaning and customer service, notably at MSC Cruises. Proven ability to maintain high cleanliness standards while fostering positive guest relations. Skilled in cleaning and sanitizing, with a strong commitment to independent work and ensuring a welcoming environment for all.

Overview

18
18
years of professional experience

Work History

Custodian

TCISD
03.2019 - Current
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.

Guest Service Representative

MSC Cruises
01.2020 - 03.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Tray Aide

The Rio At Mainland
01.2011 - 11.2019
  • Observed and monitored children's activities.
  • Offered caring companionship and emotional support.
  • Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Housekeeping Aide

Best Western Hotel
06.2007 - 08.2013
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.

Education

High School Diploma -

Hitchcock High School36
Hitchcock, TX

Skills

  • Cleaning and sanitizing
  • Work independently
  • Responsible and dependable
  • Customer service

Timeline

Guest Service Representative

MSC Cruises
01.2020 - 03.2024

Custodian

TCISD
03.2019 - Current

Tray Aide

The Rio At Mainland
01.2011 - 11.2019

Housekeeping Aide

Best Western Hotel
06.2007 - 08.2013

High School Diploma -

Hitchcock High School36

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