Shawnee Dawn Fulkerson

I am a well-rounded, experienced employee with several skill sets. Beginning in high school, I held all positions at Chick-fil-A restaurant except management. After two years, I accepted new employment at Swedish Match, N.A., Pinkerton Division including tasks in Cricket lighter packaging, Red Man chewing tobacco and Wintergreen Snuff manufacturing and product packaging where I worked for seven years. During a seasonal layoff period, I also spent over a year learning mortgage escrow administration and customer service at Great Financial Mortgage. Working as an Escrow/Administration Specialist was amazingly rewarding, but as a young, single mother, I returned to Swedish Match for insurance benefits and a pay raise. In fact, my next job change was also influenced by my motherhood; I provided child care in my home for five years to be at home for my sons while providing a necessary service for other parents. I returned to brick and mortar employment (mostly in light industrial settings for staffing agencies) following my third son’s birth and gained many skills. In July 2016, I separated, divorced and returned to full-time endeavors. Eventually, I relocated to Evansville, Indiana in October 2018 to seek a much better life with a stable, happy future for my youngest son and I. Though it has been five years and he is now grown, I am still proud to call Evansville my home. I currently seek full-time, permanent employment to become a dedicated, productive, proficient team member with years of employment, until retirement and beyond.

Professional with strong experience in customer support, prepared for this role. Skilled in conflict resolution, communication, and technical troubleshooting. Focused on team collaboration and achieving results, adapting to changing needs seamlessly. Reliable and approachable, with knack for building rapport and resolving client issues efficiently.