Shawnee Ledesma
Aledo,TX
Summary
Versatile receptionist offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist Assistant
Lake Worth Animal Clinic
Lake Worth , TX
04.2021 - 08.2021
- Prepared and maintained master calendar, collecting and disseminating general information.
- Managed over 50 customer calls a day, using a multi-line telephone system, and greeted claimants during office visits.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Confirmed appointments, communicated with clients and updated client records.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Corresponded with clients through email, telephone or postal mail.
Waitress
Cagle Steaks
Lubbock , Texas
11.2020 - 03.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used cash registers and credit card machines to cash out customers.
Substitute Teacher, K-5
Lubbock Cooper ISD
Lubbock , Texas
08.2020 - 03.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Administered and graded tests and quizzes and reported performance to primary teacher.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Took notes and prepared reports on school day activities to provide to primary teacher.
Receptionist
Kadiza Hair Studio
Lubbock , Texas
07.2019 - 03.2020
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
Grocery Checker
United Supermarkets
Lubbock , Texas
02.2017 - 03.2020
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Recommended products to customers to drive sales.
- Retrieved items for customers and verified prices.
Education
No Degree - Cosmetology
South Plains College
Levelland, TXSkills
- Attention to Detail
- Customer Complaint Resolution
- Multitasking and Prioritization
- Reliable and Punctual
- Documentation and Reporting
- Computer Proficiency
- Scheduling and Calendar Management
- Records Management
- Courteous and Professional
- Multi-Line Phone Systems
- Payment Processing
- Team Collaboration
Timeline
Receptionist Assistant
Lake Worth Animal Clinic
04.2021 - 08.2021
Waitress
Cagle Steaks
11.2020 - 03.2021
Substitute Teacher, K-5
Lubbock Cooper ISD
08.2020 - 03.2021
Receptionist
Kadiza Hair Studio
07.2019 - 03.2020
Grocery Checker
United Supermarkets
02.2017 - 03.2020
No Degree - Cosmetology
South Plains College
Similar Profiles
Lisa O'DonnellLisa O'Donnell
Associate Veterinarian at Avon Lake Animal ClinicAssociate Veterinarian at Avon Lake Animal Clinic
Caroline KnopfCaroline Knopf
Kennel Assistant at The Avon Lake Animal ClinicKennel Assistant at The Avon Lake Animal Clinic
Rachel ShawRachel Shaw
Front Desk Receptionist at Lake Animal ClinicFront Desk Receptionist at Lake Animal Clinic