Shawneek Davis
Newark,DE
Overview
14
14
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs Medical Center
Wilmington, DE
07.2023 - Current
- Ensure veteran's appointments are scheduled timely and accurate.
- Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit;
- Scheduling, canceling, re-scheduling patient appointments and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines;
- Entering no-show information; monitoring appointment requests from multiple electronic sources;
- Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic;
- Verifying and updating demographics and insurance information when patients check-in for appointments;
- Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status.
Coordinator
Easterseals
03.2022 - 06.2023
- Schedules and attends regular home visits with caregivers to review program effectiveness, make recommendations, monitor data collection, chart progress and provide parent coaching
- Assures clients receive interventions to meet the full extent of the services authorized; adjusts staffing of the treatment team as appropriate to meet the needs of the client
- Coordinates visits to overlap with Behavior Technicians to observe sessions and provide coaching and clinical support in all settings where treatment is provided
Client Service Manager
Bayada
10.2018 - 03.2022
- Schedule appropriate field employees, based on competency and availability to provide quality care to clients
- Document and properly follow up with all client/employee incidents and complaints
- Perform annually Performance Evaluations for clinicians
- Confirm Medical Orders
- Manage incoming prospect calls and inquiries
- Develop long-term trusting relationships with clients
- Develop and grow caseload by developing long-term trusting relationships with referral sources, payors and community organizations to secure referrals
Utilization Technician
AmeriHealth Caritas
12.2017 - 10.2018
- Authenticate insurance eligibility
- Initiate prior authorization request for facilities and doctors
- Explains denials and approvals for authorization
- Respond to internal and external inquiries relating to prior authorizations
Healthcare Insurance Representative
Hewlett Packard Enterprise
10.2015 - 12.2017
- Process and return provider applications/ requests
- Data entering, confirming provider information entered into computer system for tracking application purposes
- Process written correspondence for provider maintenance
- Research of problem areas and document processes used to correct issues
- Respond to internal and external inquiries relating to enrollment questions
- Explain denials and claims information
Patient Physicians Access Coordinator
Christiana Care Hospital
06.2011 - 10.2015
- Promoted patient and physician satisfaction through proactive administrative services collaborates with physician/office to ensure a seamless delivery of patient access activities
- Obtain signatures on all necessary legal permits, notices, and consents
- Communicate effectively with internal and external customers demonstrating the ability to understand patients’ limitations and expectations
- Answer and direct inquiries from patients, referral sources, and co-workers in order to provide timely and accurate responses
- Authenticate insurance eligibility and patient benefits to optimize reimbursement and customer satisfaction
- Direct incoming patients/families and all visitors to appropriate areas
Education
MSN - Healthcare Administration
Wilmington University
New Castle, DE01.2015
Bachelor of Science - Nutrition
University of Delaware
Newark, DE01.2011
Associates of Arts and Sciences -
Delaware Technical Community College
Wilmington, DE01.2008
Diploma - Academic Studies
William Penn High School
New Castle, DE01.2006
Skills
- Proficient in Microsoft Word
- Advanced Excel Skills
- Calendar Coordination Skills
- Visual Communication
- Detailed Insurance Verification Skills
- ICD-9/ICD-10 Knowledgeable
- Certified Notary
- Customer Service
- Claims/Denials Knowledgeable
Timeline
Advanced Medical Support Assistant
Veterans Affairs Medical Center
07.2023 - Current
Coordinator
Easterseals
03.2022 - 06.2023
Client Service Manager
Bayada
10.2018 - 03.2022
Utilization Technician
AmeriHealth Caritas
12.2017 - 10.2018
Healthcare Insurance Representative
Hewlett Packard Enterprise
10.2015 - 12.2017
Patient Physicians Access Coordinator
Christiana Care Hospital
06.2011 - 10.2015
MSN - Healthcare Administration
Wilmington University
Bachelor of Science - Nutrition
University of Delaware
Associates of Arts and Sciences -
Delaware Technical Community College
Diploma - Academic Studies
William Penn High School