Shawneika Stanberg
Harrison ,AR
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
7
7
years of professional experience
Work History
Branch Manager
Penmac Staffing Services Inc.
Harrison AR
05.2023 - 04.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Lead Staffing Specialist
Penmac Staffing Services Inc.
Harrison AR
06.2022 - 05.2023
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Recruited and trained several individuals to work in management, hospitality, maintenance, security detail, technology and community programs.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Performed urinalysis testing to discourage illegal drugs use in company.
Staffing Specialist
Penmac Staffing Services Inc.
Harrison AR
03.2022 - 06.2022
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction.
- Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
- Enhanced candidate placement rates by implementing efficient recruitment strategies and thorough candidate screening processes.
- Conducted comprehensive interviews with candidates to assess their skills, qualifications, and fit for various positions within client companies.
- Continuously improved personal skill set and industry knowledge by attending relevant training sessions, workshops, seminars, and conferences.
Paraprofessional
Alpena School
Alpena AR
08.2020 - 03.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Customer Service Representative
Orschlens Farm & Home
Mountain Home AR
08.2018 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Student
Deer High School
Deer05.2006
Skills
Customer Service
Multi Phone System
Computer Skills
Sales
Contracts
Cash Handling
Microsoft Office
Managing Office
Working with Children
Timeline
Branch Manager
Penmac Staffing Services Inc.
05.2023 - 04.2025
Lead Staffing Specialist
Penmac Staffing Services Inc.
06.2022 - 05.2023
Staffing Specialist
Penmac Staffing Services Inc.
03.2022 - 06.2022
Paraprofessional
Alpena School
08.2020 - 03.2022
Customer Service Representative
Orschlens Farm & Home
08.2018 - 06.2019
Diploma - Student
Deer High School