Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawnelle Howell

Waco,TX

Summary

Detail-oriented and highly organized professional with a strong background in customer service, healthcare support, and administrative operations. Certified Clinical Medical Assistant (CCMA) with hands-on clinical experience and a proven ability to manage confidential records, coordinate across departments, and maintain accurate documentation in fast-paced environments. Skilled in multitasking, scheduling, inventory coordination, and logistics support — with transferable strengths ideal for healthcare supply chain and inventory clerk roles.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Club Concierge

Baylor Club
08.2014 - Current
  • Managed and updated 50+ guest reservations daily, ensuring 100% accuracy in service logs and request fulfillment — directly transferable to order tracking and inventory documentation.
  • Coordinated 10–15 special service requests per shift, showcasing ability to manage logistics and maintain organization in high-volume environments.
  • Resolved 20+ guest concerns weekly, using problem-solving skills relevant to addressing order discrepancies or urgent supply issues.
  • Collaborated with 5+ departments to ensure seamless service delivery, mirroring the teamwork necessary in clinical and procurement environments.
  • Maintained sensitive member data and billing for 200+ active members, demonstrating professionalism and confidentiality aligned with healthcare compliance.
  • Handled 30–40 calls, 15+ walk-ins, and multiple administrative tasks per shift, reinforcing efficiency in multitasking and time-sensitive operations.

Receptionist Trio Student Support Services

McLennan Community College
01.2014 - 12.2017
  • Served as first point of contact for 100+ students and staff weekly, providing prompt, professional communication and resolving 10–15 inquiries daily.
  • Scheduled and logged 50–70 appointments per week, ensuring accurate records and timely follow-up — applicable to inventory scheduling and order tracking.
  • Balanced 30+ calls, 20+ walk-ins, and concurrent administrative tasks, enhancing multitasking and prioritization skills under pressure.
  • Maintained detailed and confidential academic records for 200+ students, showing precision and discretion essential to healthcare supply documentation.
  • Coordinated services with 10+ faculty/staff to streamline student support — similar to cross-functional supply coordination in clinical settings.
  • Resolved concerns quickly and accurately, averaging under 10 minutes per issue, reinforcing fast, responsive service delivery.

Education

Bachelor of Science (B.S.) - General Psychology

Tarleton State University
Stephenville, TX
08.2027

Associate in Arts (A.A.) - General Studies

McLennan Community College
Waco, TX
12.2017

Associate in Applied Science (A.A.S.) - Medical Assistant

McLennan Community College
Waco, TX
08.2016

Clinical Medical Assistant Training (CCMA) - Clinical Rotation Experience

McLennan Community College
Waco, TX
08-2016

Skills

  • Inventory & Materials Tracking
  • Scheduling & Documentation
  • Administrative Operations
  • Clinical Workflow Understanding
  • Confidentiality & HIPAA Awareness
  • Cross-Functional Collaboration
  • Customer Service & Communication
  • Time Management & Prioritization

Certification

Certified Clinical Medical Assistant (CCMA)

  • Includes hands-on training in clinical procedures, administrative support, and healthcare operations
  • CPR/First Aid Certified

Timeline

Club Concierge

Baylor Club
08.2014 - Current

Receptionist Trio Student Support Services

McLennan Community College
01.2014 - 12.2017

Associate in Arts (A.A.) - General Studies

McLennan Community College

Associate in Applied Science (A.A.S.) - Medical Assistant

McLennan Community College

Bachelor of Science (B.S.) - General Psychology

Tarleton State University

Clinical Medical Assistant Training (CCMA) - Clinical Rotation Experience

McLennan Community College

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