Aurandrick Mampuya
Cincinnati,USA
Summary
Results-driven Quality and Manufacturing Supervisor with 6+ years of experience leading high-performance teams in production, quality assurance, and operations management. Skilled in reducing downtime, enforcing safety protocols, and optimizing workflows in fast-paced manufacturing environments. Proven leadership in training teams, maintaining compliance, and improving process efficiency. Bilingual in French and English, with strong communication and cross-functional collaboration abilities.
Overview
7
7
years of professional experience
Work History
Client Relationship Consultant 2
U.S. Bank
elsmere, KY
06.2025 - 12.2025
- Lead front-line operations with a focus on compliance, accuracy, and customer service excellence.
- Train and mentor team members, improving customer experience and process consistency.
- Collaborate cross-functionally to enhance operational workflows and data tracking.
Retail Banker 2
Woodforest National Bank
Cincinnati, OH
03.2024 - 12.2024
- Managed daily branch operations, supported sales initiatives, and led efforts to exceed performance targets.
- Delivered top-tier customer service while maintaining regulatory and audit compliance.
- Reason for leaving: Returned to manufacturing and operational leadership roles.
Team Leader
Xerox
Webster, NY
04.2022 - 02.2024
- Supervised production line staff, driving performance and maintaining adherence to strict safety protocols.
- Implemented process improvements that cut equipment downtime by 15% and boosted throughput.
- Managed inventory and material flow to support just-in-time manufacturing and minimize delays.
- Collected and analyzed performance data to drive quality and productivity enhancements.
Manager / Supervisor
Ari's Cleaning Service
Rochester, NY
08.2019 - 02.2022
- Oversaw multi-site operations with responsibility for staff training, task delegation, and client satisfaction.
- Reduced supply costs by 20% through improved inventory and vendor management.
- Enforced OSHA safety standards, reducing on-site incidents and improving compliance metrics.
Quality Control Specialist
Ari's Cleaning Service
Rochester, NY
08.2018 - 06.2019
- Performed inspections and quality checks to ensure service consistency across teams.
- Created training documentation for QA protocols, leading to fewer service defects and higher client retention.
- Supported audits and implemented corrective actions based on findings.
Education
Bachelor of Business Administration -
Keuka College
Keuka Park, NY01.2021
Skills
- Quality Control & Assurance (ISO, GMP Standards)
- Team Leadership & Staff Development
- Lean Manufacturing & Continuous Improvement
- Production & Workflow Optimization
- Root Cause Analysis (RCA) & CAPA
- OSHA & Regulatory Compliance
- Inventory & Materials Management
- Scheduling & Resource Planning
- Bilingual Communication (English/French)
- Data-Driven Decision Making & KPIs
- MS Office Suite (Excel, Word, PowerPoint)
- Quality Management Systems (QMS)
- Production Reporting & Data Analysis
- Inventory & Materials Tracking
- OSHA, ISO 9001, GMP Compliance Documentation
Languages
- French, Native/Bilingual Proficiency
- English, Fluent
Community Leadership
Immigrant Congolese Community of Cincinnati, Led volunteer teams and managed logistics for community improvement projects., Developed onboarding and training materials to improve engagement and task execution.
Professional Highlights
- Appointed as Quality Supervisor at Jabil, leading key quality improvement projects in a regulated manufacturing environment.
- Reduced equipment downtime by 15% through process optimization at Xerox.
- Achieved 20% cost savings through smarter inventory control at Ari's Cleaning Service.
- Trained and developed staff teams that consistently met or exceeded production KPIs.
- Maintained 100% safety compliance across multiple operational roles.
Timeline
Client Relationship Consultant 2
U.S. Bank
06.2025 - 12.2025
Retail Banker 2
Woodforest National Bank
03.2024 - 12.2024
Team Leader
Xerox
04.2022 - 02.2024
Manager / Supervisor
Ari's Cleaning Service
08.2019 - 02.2022
Quality Control Specialist
Ari's Cleaning Service
08.2018 - 06.2019
Bachelor of Business Administration -
Keuka College