Summary
Overview
Work History
Education
Skills
Timeline
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Shawne Robinson

Surprise,AZ

Summary

Dedicated Customer Service professional committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

Housekeeper

El Dorado Of Sun City
06.2023 - Current
  • Polished fixtures to achieve professional shine and appearance.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Sorted, laundered and put away various laundry items.

Lead Esthetician

Massage Envy Spa
03.2012 - 02.2019
  • Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments or products.
  • Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
  • Mentored junior estheticians, improving overall team performance and skill sets.
  • Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.

House Cleaner

Ecomama Green Clean
12.2021 - 06.2023


  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.

Education

Esthetician Cosmetology License - Master Aesthetician

The Studio Academy of Beauty
Phoenix, AZ
02.2012

High School Diploma -

Peoria Accelerated High School
Peoria, AZ
05.2009

Skills

  • Customer-Oriented
  • Time Management
  • Sweeping and Mopping
  • Relationship Building
  • Teamwork
  • Customer service-focused
  • Excellent oral and written communication
  • COVID-19 Safety Procedures
  • Team Support and Collaboration
  • Guest Service and Support

Timeline

Housekeeper

El Dorado Of Sun City
06.2023 - Current

House Cleaner

Ecomama Green Clean
12.2021 - 06.2023

Lead Esthetician

Massage Envy Spa
03.2012 - 02.2019

Esthetician Cosmetology License - Master Aesthetician

The Studio Academy of Beauty

High School Diploma -

Peoria Accelerated High School

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Shawne Robinson