Shawnese Singleton
Bronx
Summary
To obtain employment in an environment where my previous experience and skills can be utilized for professional growth and career advancement
Overview
1
1
Certification
27
27
years of professional experience
Work History
Community Coordinator
NYC Administration for Children's Services
Bronx, NY
05.2025 - Current
- Managed admission process for youth remanded to ACS custody, assessing service needs to ensure appropriate support.
- Communicating with parents/guardians, facilitating visits, and corresponding with attorneys regarding case status.
- Completed and maintained case records, including intakes, adjustment reports, and documentation for the Courts, ensuring accurate progress notes and timely data entry in detention case management system.
Juvenile Probation Officer
New York City Department of Probation
Bronx, NY
03.2023 - 05.2025
- Obtained information on an offender’s legal, economic and psycho-social history and background.
- Interviewed defendants; gather collates and documents social background and verifies information, complies and analyzes defendant’s records.
- Clarified conditions of supervision to defendants, facilitating understanding and adherence.
- Monitored court cases involving department to ensure compliance and timely updates.
- Engaged in training and contributed to court activities, projects, and committees to enhance departmental effectiveness.
Job Opportunity Specialist
NYC Department of Human Resources Administration
Bronx, NY
03.2022 - 02.2023
- Assessed eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering, ensuring compliance with program standards.
- Maintained current knowledge of program regulations and procedures necessary for Multi-program caseload administration; initiated and processed casework through automated systems.
- Evaluated individual needs to facilitate appropriate referrals for health, social, and employment services.
- Provided customer services to assist clients with inquiries.
Case Manager
NYC Housing Preservation & Development
Manhattan, NY
03.2019 - 02.2022
- Managed caseload of assisted and applicant households, ensuring compliance and support.
- Conducted eligibility assessments to confirm client qualifications
- Facilitated internal and external client briefings to convey important information (internal and external meetings)
- Prepared and sent correspondence, tracking responses for timely follow-up.
- Reviewed yearly recertifications of household composition and income/asset information to maintain program integrity.
Case Manager
Camba Flagstone Family Center
Brooklyn, NY
12.2018 - 03.2019
- Developed and maintained liaison activities with DHS, HRA, Public Assistance and Medicaid Administrators to assist residents in securing Public Assistance and Medicaid through advocacy via telephone and personal visits.
- Conduct intake interviews assigned to assess and evaluate residents for admission using DHS CARES system.
- Maintain caseload of 35-45 families.
- Conducted independent living plans weekly and biweekly in DHS CARES system to support resident self-sufficiency.
- Assist in the development of savings plans with clients as applicable.
- Perform weekly unit inspections of all units, including child welfare families with children in ACS Involvement.
- Explored family unification options for transitioning residents out of shelter to promote stability and reunification.
SENIOR CASE MANAGER
BRONX PARENT HOUSING NETWORK INC
Bronx, NY
01.2014 - 04.2018
- Monitored and adjusted patient statuses based on evolving needs and conditions to optimize care delivery.
- Devise policies and procedures for clients’ admission and filtration so that each client receives consistent, attentive care.
- Communicated with clients regarding service and treatment plans to ensure understanding and engagement.
- Addressed client inquiries about care and treatment plans to provide clarity and support.
DIRECT CARE WORKER
CONCEPTS OF INDEPENDENCE
New York, NY
01.2013 - 01.2016
- Assisted individuals with disabilities.
- Escorted clients to medical appointments.
- Escorted patients to and from day programs, ensuring safe and timely transitions.
- Supported clients in managing household tasks to enhance daily living skills.
- Provided assistance in kitchen operations.
Floor Supervisor
Daffy's Department Store
New York, NY
01.2000 - 05.2012
- Led retail staff, including cashiers and floor associates, to ensure optimal customer service.
- Coached, counseled, recruited, and trained employees to enhance team capabilities and maintain compliance.
- Assessed on-the-job performances to identify skill gaps and implement targeted development plans.
- Met financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances;
- Implemented corrective actions to address issues
Education
BACHELOR OF HUMAN SERVICES - Human Services
METROPOLITAN COLLEGE OF NEW YORK
New York01-2017
Skills
- Youth Case Assessment Behavioral Support Techniques
- Crisis Management Case Management Crisis Resolution Strategies Crisis Intervention
- Individual / Group Counseling Group Therapy Social Work Service Referral Coordination
- Adaptability
- Communication Skills
- Service coordination
- Problem Solving
- Interpersonal skills
- Workflow flexibility
- Creative problem solving
Certification
First Aid Certification, CPR Certification, Food Handler Certification, Driver's License, April 2022 to May 2026
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Community Coordinator
NYC Administration for Children's Services
05.2025 - Current
Juvenile Probation Officer
New York City Department of Probation
03.2023 - 05.2025
Job Opportunity Specialist
NYC Department of Human Resources Administration
03.2022 - 02.2023
Case Manager
NYC Housing Preservation & Development
03.2019 - 02.2022
Case Manager
Camba Flagstone Family Center
12.2018 - 03.2019
SENIOR CASE MANAGER
BRONX PARENT HOUSING NETWORK INC
01.2014 - 04.2018
DIRECT CARE WORKER
CONCEPTS OF INDEPENDENCE
01.2013 - 01.2016
Floor Supervisor
Daffy's Department Store
01.2000 - 05.2012
BACHELOR OF HUMAN SERVICES - Human Services
METROPOLITAN COLLEGE OF NEW YORK