Lizeth Ochoa
Brownsburg,USA
Summary
Bilingual (English/Spanish) community-based case management and family support professional with experience working with individuals and families navigating behavioral health, social service systems, and community resources. Skilled in care coordination, service planning, intake, and multi-agency collaboration. Certified medical interpreter with strong communication skills supporting Spanish-speaking populations. Experienced supporting vulnerable populations, building strengths-based service plans, and maintaining structured documentation. Seeking to contribute to IPMG Wraparound services through family-centered, culturally responsive care coordination.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program & Community Engagement Coordinator
Hawthorne Community Center
Indianapolis, IN
06.2021 - Current
- Supported families navigating housing, healthcare, education, and behavioral health systems
- Conducted intake assessments and identified strengths, needs, and service pathways
- Coordinated referrals with community partners to ensure continuity of care
- Maintained detailed case documentation and tracked service outcomes
- Assisted families facing barriers accessing essential community resources
- Supported program reporting and structured service delivery processes
- Provided bilingual support to Spanish-speaking individuals as needed
Community Outreach & Client Services Specialist
Fay Biccard Glick Neighborhood Center
Indianapolis, IN
06.2018 - 06.2021
- Provided direct support to individuals and families accessing social services
- Assisted with applications, enrollment, and resource navigation
- Managed case documentation and tracking systems
- Collaborated with schools, nonprofits, and service providers
- Supported high-volume caseloads with confidentiality and accuracy
- Provided Spanish-language interpretation support in client-facing situations
Education
Bachelor of Arts - Political Science, Legal Studies
University of Indianapolis
12-2023
Skills
- Wraparound & Family Support Coordination
- Case Management & Service Planning
- Behavioral Health & Youth Support Exposure
- Bilingual Service Delivery (English/Spanish)
- Certified Medical Interpretation (Spanish)
- Care Planning & Service Coordination
- Multi-Agency Collaboration (schools, providers, community agencies)
- Crisis-Responsive Communication
- Community-Based Service Delivery
- Intake & Eligibility Screening
- Documentation & Case Notes
- Family Advocacy & Strength-Based Planning
Certification
- Notary Public – State of Indiana
- Certified Medical Interpreter (Spanish-English)
- Mental Health First Aid (USA) – National Council for Mental Wellbeing (2024-11)
- Family Support & Strengthening Certification Training – National Family Support Network Quality for Family Strengthening and Support (2026-02)
WRAPAROUND-RELEVANT EXPERIENCE
- Experience supporting families with complex social, behavioral, and economic needs
- Multi-system coordination across schools, healthcare, and community services
- Strength-based approach to identifying needs and developing service plans
- Experience in community-based and home-linked service coordination environments
- Culturally responsive communication with Spanish-speaking families
Languages
Spanish
Native or Bilingual
Timeline
Program & Community Engagement Coordinator
Hawthorne Community Center
06.2021 - Current
Community Outreach & Client Services Specialist
Fay Biccard Glick Neighborhood Center
06.2018 - 06.2021
Bachelor of Arts - Political Science, Legal Studies
University of Indianapolis