Hi, I’m
Shawn Holmes
Tech Entrepreneur, Consultant, And Educator.
Harrisburg,PA
Judge a man by his questions rather than his answers.
Voltaire
Summary
Tech-savvy entrepreneur with a versatile background in network administration, help desk support, and tech consultation. Proven expertise in designing, implementing, and managing robust network infrastructures while ensuring optimal performance, security, and scalability. As a skilled educator, I deliver comprehensive technology training and support, enabling end-users to maximize productivity and efficiency. Passionate about leveraging technology for social good, I have actively advocated for non-profit organizations and spearheaded projects to enhance their technological capabilities. Combining technical proficiency with a strong business acumen, I drive innovation and create impactful solutions that align with organizational goals.
Overview
23
years of professional experience
6
years of post-secondary education
Work History
Self Employed DBA, Teaching You TechHarrisburg, Pennsylvania
Business Owner/Operator
08.2007 - Current
Job overview
- Employed prompt decision-making and in-depth research to resolve issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
United States Army, OPERATERFort Hood, TX
Multichannel Transmission Systems Operator
08.2000 - 08.2005
Job overview
- Developed cost estimates for system and component implementation and operation.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Researched and recommended network and data communications hardware and software.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Developed and implemented procedures for preventive maintenance, backup and data recovery.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Installed and maintained systems and analyzed users' needs.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Responded to telephone, email and in-person inquiries regarding VoIP and line device operation, use and repair.
Education
Western Governors University
Vocational/Technical Certificate
Network Architect
01.2007 - 05.2009
Gettysburg High School
High school graduate or
08.1996 - 05.2000
Skills
Communicationundefined
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Owner/Operator
Self Employed DBA, Teaching You Tech
08.2007 - Current
Western Governors University
Vocational/Technical Certificate
Network Architect
01.2007 - 05.2009
Multichannel Transmission Systems Operator
United States Army, OPERATER
08.2000 - 08.2005
Gettysburg High School
High school graduate or
08.1996 - 05.2000
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