Hi, I’m
Shawn Holmes
Tech Entrepreneur, Consultant, And Educator.
Harrisburg,PA
Judge a man by his questions rather than his answers.
Voltaire
Summary
Tech-savvy entrepreneur with a versatile background in network administration, help desk support, and tech consultation. Proven expertise in designing, implementing, and managing robust network infrastructures while ensuring optimal performance, security, and scalability. As a skilled educator, I deliver comprehensive technology training and support, enabling end-users to maximize productivity and efficiency. Passionate about leveraging technology for social good, I have actively advocated for non-profit organizations and spearheaded projects to enhance their technological capabilities. Combining technical proficiency with a strong business acumen, I drive innovation and create impactful solutions that align with organizational goals.
Overview
23
years of professional experience
6
years of post-secondary education
Work History
Self Employed DBA, Teaching You TechHarrisburg, Pennsylvania
Business Owner/Operator
08.2007 - Current
Job overview
- Employed prompt decision-making and in-depth research to resolve issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
United States Army, OPERATERFort Hood, TX
Multichannel Transmission Systems Operator
08.2000 - 08.2005
Job overview
- Developed cost estimates for system and component implementation and operation.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Researched and recommended network and data communications hardware and software.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Developed and implemented procedures for preventive maintenance, backup and data recovery.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Installed and maintained systems and analyzed users' needs.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Responded to telephone, email and in-person inquiries regarding VoIP and line device operation, use and repair.
Education
Western Governors University
Vocational/Technical Certificate
Network Architect
01.2007 - 05.2009
Gettysburg High School
High school graduate or
08.1996 - 05.2000
Skills
Communication
Project Management
Consulting
Customer Relations
Network Troubleshooting
User training
Helpdesk administration
Infrastructure solutions
LAN switching technologies
Technical Support
Network device monitoring
Disaster recovery operations
Networking and routing protocol expertise
Telecommunications network oversight
Desktop support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Owner/Operator
Self Employed DBA, Teaching You Tech
08.2007 - Current
Western Governors University
Vocational/Technical Certificate
Network Architect
01.2007 - 05.2009
Multichannel Transmission Systems Operator
United States Army, OPERATER
08.2000 - 08.2005
Gettysburg High School
High school graduate or
08.1996 - 05.2000