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Shawniccka Lawton
Phoenix,AZ
Work Preference
Summary
Dedicated and organized professional with exceptional customer service skills seeking a Technical Support Representative position. Highly proficient in Microsoft Word and experienced in reception, sales, and merchandising. Committed to providing excellent support and creating positive experiences for clients and customers.
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Warehouse Worker
Amazon
Phoenix, AZ
12.2025 - 04.2026
- Trained new employees on standard operating procedures and equipment usage.
- Led daily team meetings to discuss objectives and address operational challenges.
- Analyzed workflow patterns to identify areas for process improvement and cost reduction.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
Warehouse Worker
Geodis
Phoenix, AZ
11.2025 - 01.2026
- Operated material handling equipment to efficiently move products within warehouse.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Coordinated shipping and receiving processes, enhancing workflow efficiency.
- Implemented safety protocols, promoting a secure work environment for team members.
- Optimized order picking processes, reducing errors and improving fulfillment speed.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Customer Service Representative
Wells Fargo
Phoenix, AZ
01.2025 - 11.2025
- Resolved customer inquiries efficiently via phone and email, enhancing satisfaction rates.
- Collaborated with teams to streamline processes, improving response times and service quality.
- Trained new staff on best practices in customer interaction and issue resolution protocols.
- Implemented feedback mechanisms to gather customer insights, driving service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Technical Support Representative
Valor Global
Phoenix, AZ
07.2023 - 10.2024
- Provide technical support to customers regarding billing and account inquiries.
- Assist customers with troubleshooting issues on various devices, including TVs, phones, tablets, and computers.
- Worked with the DES Office to support clients with medical, cash, and nutrition assistance.
Warehouse Associate
Amazon Warehouse
Phoenix, AZ
06.2023 - 07.2023
- Operated forklift picker to fulfill customer orders efficiently.
Retention Specialist
Cox Communications Inc.
Phoenix, AZ
05.2022 - 01.2023
- Assisted customers with billing issues and recommended suitable plans based on their needs.
Customer Service Representative
TransPerfect Connect
Mesa, AZ
02.2022 - 03.2022
- Managed customer calls and transferred inquiries to interpreters.
Customer Service Representative
CIOX Health
Phoenix, AZ
02.2021 - 07.2021
- Verified patient charts with medical offices to ensure accuracy for billing.
Barista
Starbucks
Phoenix, AZ
09.2020 - 09.2020
- Operated cash register, prepared beverages, and served food to customers.
Administrative Assistant/Receptionist
Kendon Productions
Phoenix, AZ
03.2017 - 08.2020
- Managed reception duties, including filing paperwork and scheduling.
Warehouse Worker
Amazon
Phoenix, AZ
04.2019 - 07.2020
- Assisted in processing customer returns and ensuring items were in proper condition.
Style Consultant
Target
Phoenix, AZ
11.2018 - 02.2019
- Assisted customers in selecting styles that suited their preferences.
Bakery Associate
Walmart
Glendale, AZ
03.2013 - 11.2015
- Baked goods and assisted customers in the bakery section.
Hostess/To-Go
Old Chicago
Grand Rapids, MI
09.2006 - 04.2009
- Provided excellent customer service and managed order delivery.
Cashier
Toys"R"Us
Grand Rapids, MI
03.2006 - 05.2006
- Managed cash register and assisted customers.
Hostess/To-Go/Server
Olive Garden
Muskegon Heights, MI
10.2001 - 05.2003
- Recorded orders and served food promptly and courteously.
Cashier
Bob Evans
Muskegon Heights, MI
06.2001 - 07.2002
- Handled cash transactions and resolved customer inquiries.
Production Hostess
Red Lobster
Muskegon Heights, MI
06.2000 - 04.2001
- Prepared food items according to standard recipes.
Education
High School Diploma -
Muskegon Heights High School
Muskegon Heights, MI01-1999
Skills
- Telemarketing
- Customer Service
- Technical Support
- Phone Etiquette
- Microsoft Office Suite
- CRM Software
- Communication Skills
- Cash Handling
- Problem Solving
- Picking and packing
- Packaging and labeling
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Problem-solving
- Sorting and labeling
- Shipping and receiving
- Data entry
- Assembly and production
- Forklift operations
- Safety training
- Microsoft Excel
- Microsoft outlook
- Equipment troubleshooting
- Time management
- Multitasking and organization
- Verbal and written communication
- Inventory audits
- Barcode scanning
- Able to lift and carry 50 lbs
- Basic computer proficiency
- Willing to learn
- Labeling and boxing
- Warehouse environment safety
- Decision-making
Certification
Driver's License
Timeline
Warehouse Worker
Amazon
12.2025 - 04.2026
Warehouse Worker
Geodis
11.2025 - 01.2026
Customer Service Representative
Wells Fargo
01.2025 - 11.2025
Technical Support Representative
Valor Global
07.2023 - 10.2024
Warehouse Associate
Amazon Warehouse
06.2023 - 07.2023
Retention Specialist
Cox Communications Inc.
05.2022 - 01.2023
Customer Service Representative
TransPerfect Connect
02.2022 - 03.2022
Customer Service Representative
CIOX Health
02.2021 - 07.2021
Barista
Starbucks
09.2020 - 09.2020
Warehouse Worker
Amazon
04.2019 - 07.2020
Style Consultant
Target
11.2018 - 02.2019
Administrative Assistant/Receptionist
Kendon Productions
03.2017 - 08.2020
Bakery Associate
Walmart
03.2013 - 11.2015
Hostess/To-Go
Old Chicago
09.2006 - 04.2009
Cashier
Toys"R"Us
03.2006 - 05.2006
Hostess/To-Go/Server
Olive Garden
10.2001 - 05.2003
Cashier
Bob Evans
06.2001 - 07.2002
Production Hostess
Red Lobster
06.2000 - 04.2001
High School Diploma -
Muskegon Heights High School
Assessments
- Sales Skills — Completed, July 2021
- Customer Focus & Orientation — Completed, April 2021
- Written Communication — Proficient, January 2022
- Customer Service — Completed, August 2021