Shawnice Coleman

I do transfers of service for wireless

• Identified opportunities for cross-selling additional products and services.
• Answered inquiries from prospective customers regarding features of products and services offered.
• Recommended changes in products and services based on customer feedback.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Help customers go over their bills, add new service, talk about rate plans etc

• Call customers to see if we can get them qualified for lower rates or their mortgage's
• Answered incoming calls and responded to customer inquiries in a professional manner.

• Helped customers update credit card info, start new accounts, vacation stops on the account, billing, etc
• Attended regular training sessions on updates and changes within the industry or organization.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Maintained records of customer interactions, transactions, comments, and complaints.
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Navigated through computer systems to review information and respond appropriately to callers.
• Consulted with customers to resolve service and billing issues.

• Did outbound calls try to get customers to let us come out and do a free roofing inspections
• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
• Stayed current on relevant product and service offerings as well as competitor pricing models.
• Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.