Shawniece Ervin
Richardson,TX
Summary
Customer service driven and highly adaptable individual with background in aviation, healthcare and first responding. Outstanding critical thinking skills with the ability to make life-or-death decisions in a calm and timely manner, all while maintaining a kind and positive demeanor.
Overview
6
6
years of professional experience
Work History
FLIGHT ATTENDANT
SOUTHWEST AIRLINES
02.2022 - Current
- Connecting passengers with the world while ensuring a safe and comfortable flight
- Assisting passengers with stowing carry on bags
- Using problem-solving and communication skills to resolve any issue that arises during a flight experience.
911/EMERGENCY SERVICES DISPATCHER
CONSOLIDATED COMMUNICATIONS PARTNERSHIP-CITY OF FORT WAYNE
10.2020 - 01.2022
- Working in a high stress environment and timely decision-making in life or death situations
- Gathering, analyzing and reporting critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents
- Observing and recognizing unusual and dangerous situations by phone.
PATIENT ACCESS SERVICES REP-EMERGENCY DEPT
PARKVIEW HEALTH
03.2019 - 02.2021
- Using Epic software to record and organize patient data
- Coordinating with clinical and nonclinical staff in ER to process admission paperwork and deliver to appropriate departments
- Provide excellent service to every patient while performing interviews to obtain demographic and financial information.
PPG SUPPORT TEAM MEMBER
PARKVIEW HEALTH
02.2018 - 03.2019
- Registering and checking in patients
- Advocating for and tending to patient needs
- Scheduling patient appointments.
RETAIL CONSULTANT
SPRINT CORP.
- 12.2017
- Providing wireless solutions by selling phones, tablets, accessories, and service/plans
- Set up customer accounts
- Resolving customer issues.
Education
Public Affairs And Public Policy Analysis
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Adaptability
- Communication
- Critical Thinking
- Customer Service
- Issue Resolution
- Resourcefulness
- Teamwork and Collaboration
Timeline
FLIGHT ATTENDANT
SOUTHWEST AIRLINES
02.2022 - Current
911/EMERGENCY SERVICES DISPATCHER
CONSOLIDATED COMMUNICATIONS PARTNERSHIP-CITY OF FORT WAYNE
10.2020 - 01.2022
PATIENT ACCESS SERVICES REP-EMERGENCY DEPT
PARKVIEW HEALTH
03.2019 - 02.2021
PPG SUPPORT TEAM MEMBER
PARKVIEW HEALTH
02.2018 - 03.2019
RETAIL CONSULTANT
SPRINT CORP.
- 12.2017
Public Affairs And Public Policy Analysis
Indiana University - Purdue University Indianapolis
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