Shawniece Montgomery
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Housekeeping Aide
JTM Enterprise LLC
Chicago, IL
12.2023 - Current
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Implemented eco-friendly practices in cleaning procedures, promoting sustainability within the facility.
- Filling and cleaning all types of dispensers; removing trash; and participating in the implementation of the recycling program throughout the facility.
- a variety of duties in the maintenance of a sanitary environment for patients, employees, and visitors.
- Mopping, vacuuming, stripping and refinishing floors and stairwells, and shampooing carpets.
Instacart Shopper
Instacart
Chicago, IL
08.2021 - 12.2023
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Loaded and unloaded orders at customer's homes or locations.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Consulted with customers on food selections and custom order requests.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Package Handler
FedEx:Ground
McCook, Il
11.2021 - 09.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
Delivery Driver
Uber Eats
Chicago, IL
11.2020 - 10.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Line Assistant
Touchpoint
La Grange, IL
04.2018 - 11.2020
- Conducted quality assurance inspections on finished components and identified issues.
- Building 75-100 Food service trays for patients. Providing Breakfast and Lunch.
- Communicating with nurses and patient care technicians to verify test have been completed prior to serving.
- Adhering to special diets and following allergy restrictions.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
Server
P F Chang's
Chicago, IL
11.2014 - 02.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Bachelor Of Science - Business Administration-Human Resources
Purdue University
West Lafayette, INTechnical Certificate - Cosmetology
Empire Beauty School
Lisle, IL09.2014
GED -
City Colleges of Chicago-Olive-Harvey College
Chicago, IL09.2005
Skills
- Sales Expertise
- Problem-solving
- Product Knowledge
- Loss Prevention Goals Monitoring
- Delivery Procedures
- Personal Shopping
- Delivery Management
- Accurate Money Handling
- Verbal and Written Communication
- Team Goals
- Telephone Reception
- Customer Relations
- Creative Solutions
- Ability to stay focused in high-stress situations
Timeline
Housekeeping Aide
JTM Enterprise LLC
12.2023 - Current
Package Handler
FedEx:Ground
11.2021 - 09.2022
Instacart Shopper
Instacart
08.2021 - 12.2023
Delivery Driver
Uber Eats
11.2020 - 10.2021
Line Assistant
Touchpoint
04.2018 - 11.2020
Server
P F Chang's
11.2014 - 02.2016
Bachelor Of Science - Business Administration-Human Resources
Purdue University
Technical Certificate - Cosmetology
Empire Beauty School
GED -
City Colleges of Chicago-Olive-Harvey College