Shawniqua Battle-Rivera
Indianapolis,IN
Summary
Resourceful Case Administrator known for high productivity and efficient task completion. Possess specialized skills in legal document management, case coordination, and client communication. Excel in time management, problem-solving, and adaptability, ensuring seamless case progression and positive outcomes. Utilization of Microsoft and Excel daily.
Overview
1
1
Certification
15
15
years of professional experience
Work History
ADRC Care Coordinator
CICOA Aging and In Home Solutions
Indianapolis, US
12.2025 - Current
- Deliver information and referral services to community members, using CICOA's resource database for reference.
- Assist individuals with all parts of the Medicaid application process, including application, interview, documentation submission, and follow up needs.
- Conduct home visits with community members for the purpose of gathering documentation for benefit applications as well as overall Medicaid waiver process navigation.
- Collaborate with team members to support the needs of the community members.
- Provide phone support to individuals on the Medicaid waiver waitlist as requested.
- Apply professional written and verbal communication with team members, supervisory staff, and community members.
- Demonstrate CICOA's core values of Integrity, Courage, Accountability, Respect, and Excellence (ICARE) in daily interactions with both staff and community members served.
- Participate in pertinent state, local, and agency-level training sessions to maintain compliance.
- Work with diverse digital platforms, including Microsoft suite products, state-employed case recording systems, and a community resource database, for the purpose of documentation and community service needs.
- Communicate with elderly law attorneys during the Medicaid waiver process.
- Other duties may be assigned.
Sentence Computation Specialist
State of Indiana DOC
Indianapolis, US
06.2024 - 12.2025
- Monitor Time-Cut queues and handwritten forms for pending time cut review requests.
- Calculate pending Time-Cuts; by hand or excel sheet.
- Approve or denial request, by researching all information.
- Review, revise sentence calculation and sign Department of Correction approved forms for any received DHB petitions relating to TEC review, ECT restoration and/or rescinding ECT.
- Review and edit agreements; sanctions/conducts in Microsoft Word/Adobe for formatting, style consistency, administrative updates, and overall document accuracy.
- Complete a Discrepancy form for any time calculations discrepancies discovered, sending completed time cut forms to the assigned facility, printing forms for scanning, and keeping stats on all discrepancies processed.
- Answer all inquiries for assigned facilities that are received from courts, Probation departments, Community Corrections, Department of Correction from other states, Federal Bureau of Prisons, and any other outside entity.
- Communicate with legal team, court staff and internal departments within the state.
- Complete Time-Audits
Processing Specialist
City of Indianapolis & Marion County
Indianapolis, US
05.2023 - 06.2024
- Processing all referrals and releases to Community Corrections Electronic Monitoring (EM) from Marion Superior Courts, Indiana Department of Correction (IDOC), Probation, or other Community Corrections Agencies.
- Client processing; including researching court orders, calculating credit time, printing, and signing documents, obtaining legal documents, completing risk assessments, completing financial worksheets, determining fees owed, and entering data.
- ITK Tracking; monitoring the whereabouts of EM clients in the Client Service Center.
- Conduct questionnaire interviews EM.
- Scheduling appointments for Case Managers.
- Review court agreements and charges for individuals to agree and sign.
- Communicate daily with court staff/judges and internal departments within community corrections.
Intake Specialist
Aston Carter
Indianapolis, US
08.2020 - 01.2022
- Check eligibility queue for incoming prior authorizations (inpatient/outpatient).
- Submit medication/therapy referral request for the nurse team to review prior authorization.
- Submit authorizations of services for members of all product lines.
- Check members insurance eligibility.
- Track weekly STATS.
Specimen Processing Technician
QUEST DIAGNOSTICS
Indianapolis, US
03.2020 - 04.2020
- Prepared histologic slides for human tissue samples via processing, cutting, embedding, staining, and mounting.
- Received, logged and assessed quality of specimens received.
- Maintained neat, organized and confidential written records.
- Maintained clean and fully operational laboratory equipment.
Deputy Clerk
City of Indianapolis & Marion County
Indianapolis, US
04.2017 - 11.2019
- Process Search Warrants in queue.
- Complete Legal Research, Accept Court Filings, Case File Management, Answer Court Telephones.
- Collect Payments for Bonds, Transfer payments from case to case, Input Garnishment Checks.
- Balance Till, Track Cash Flow Management.
- Check and ACH processing Calculations.
- Recorded financial transactions and reconciled accounts.
- Review and edit agreements; surely bond contacts and cash bonds in Microsoft Word/Adobe for formatting, style consistency, administrative updates, and overall document accuracy.
- Communicate with court staff, Judges, and officers on duty.
Clerk
RICOH
Indianapolis, US
08.2016 - 04.2017
- Perform associate copying tasks.
- Ship/Receive product and supplies.
- Sort, Distributes, and Handle incoming/outgoing mail/faxes.
- Apply necessary postage.
- Housekeeping, File Services, and Reception.
Clerk
ROSE INTERNATIONAL
Indianapolis, US
03.2016 - 08.2016
- Process Taxpayer Checks.
- Mail Out Car Title's.
- Complete Background Checks.
- Sort, Stamp, Prepare, & Place holds on correspondence.
- Support clerical needs; scanning documents and routing business correspondence.
- Supported office clerical functions using word processing and other software, email and office machines.
- Pulled and organized requested documentation.
- Authored letters to Taxpayers recipients detailing payment amounts and problems.
Clerk
DIGITAL TECHNOLOGY INC
Indianapolis, US
03.2012 - 08.2016
- Performed clerical work, including typing, proofreading, computer inputting, filing, checking and recording information on records.
- Preparing documents to be scanned; remove staples, unfold documents, and organize documents.
- Sorted and filed documents to predetermined classification, maintaining alphabetical, index and cross-referenced files.
- Accurately entered data in numerical and alphabetical order.
- Creating Ecp's or Labels with barcodes.
- Indexing/Validation, Reviewing data for deficiencies or errors and corrected any incompatibilities.
Education
ASSOCIATE OF ARTS - LIBERAL ARTS AND SCIENCES
Southern New Hampshire University
Hooksett, NHDIPLOMA - Upper secondary education
Warren Central High School
Indianapolis, INSkills
- Document review
- Health information security
- Clear verbal communication
- Appointment scheduling
- Front desk
- Administrative experience
- Legal terminology
- Document security
- Managing patient records
- Organizational skills
- Patient interaction
- Greeting customers
- Communication skills
- HIPAA
- Maintaining patient confidentiality
- Insurance prior authorization
- Data protection regulation compliance
- Microsoft Office
- Client communication
- Data entry
- Task prioritization
- Records maintenance
- Productivity software
- Attention to detail
- Client interaction via phone calls
- Microsoft Word
- Computer operation
- Electronic health records (EHR) management
- Basic math
Languages
English
Certification
- DOT Specimen Collector, 05/01/25, 05/01/30
- IRAS 06/01/23, 06/01/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Systems
- Cerner/Epic
- Kofax
- Odyssey
- Delta
- INcite
- Navigate
- CaMSS
- BDS
- IHCP
Timeline
ADRC Care Coordinator
CICOA Aging and In Home Solutions
12.2025 - Current
Sentence Computation Specialist
State of Indiana DOC
06.2024 - 12.2025
Processing Specialist
City of Indianapolis & Marion County
05.2023 - 06.2024
Intake Specialist
Aston Carter
08.2020 - 01.2022
Specimen Processing Technician
QUEST DIAGNOSTICS
03.2020 - 04.2020
Deputy Clerk
City of Indianapolis & Marion County
04.2017 - 11.2019
Clerk
RICOH
08.2016 - 04.2017
Clerk
ROSE INTERNATIONAL
03.2016 - 08.2016
Clerk
DIGITAL TECHNOLOGY INC
03.2012 - 08.2016
ASSOCIATE OF ARTS - LIBERAL ARTS AND SCIENCES
Southern New Hampshire University
DIPLOMA - Upper secondary education
Warren Central High School