Shawniqua Rasberry
Rocky Mount,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Remote Customer Engagement Specialist
Advocate Aurora Health Care
Rocky Mount, NC
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigating multiple software applications simultaneously, ensuring accuracy and efficiency.
- Scheduling, cancelling and rescheduling appointments related to primary care, specialty, MRI, CT scans, mammograms or acute care.
- Identifying emergent or non-emergent calls based on symptoms provided by patient, once identified, following process for immediate transfer to RN for triaging.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Remote Technical Support Representative
Kelly Services
Rocky Mount, NC
01.2022 - 05.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Remote Healthcare Customer Service Representative
Randstad
Rocky Mount, NC
10.2019 - 01.2022
- Respond to any or all customer inquiries and providing the most sufficient and/or accurate resolution.
- Reviewed order issues that have been escalated by customers to conceive a more effective solution.
- Corresponding with patient inquiries on prescription claims, order status and details, and shipping location.
- Answering calls from clients, insurance companies and patients and transferring them to the relevant department.
- Cooperate with other team members to guarantee efficient operations in every department and to offer assistance when required.
- Surpassing performance standards for a range of partners, both external and internal.
Education
High School Diploma -
Ralph L. Fike High
Wilson, NC06-2011
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Problem resolution
- Medical terminology
- Technical troubleshooting
- Active listening
- Data entry
- Computer proficiency
- Critical thinking
- Administrative support
Timeline
Remote Customer Engagement Specialist
Advocate Aurora Health Care
05.2023 - Current
Remote Technical Support Representative
Kelly Services
01.2022 - 05.2023
Remote Healthcare Customer Service Representative
Randstad
10.2019 - 01.2022
High School Diploma -
Ralph L. Fike High