Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawnjena Shives

Memphis,TN

Summary

Systematic Shipping Clerk accurately checks documents, resolves concerns, and moves materials. Excellent multitasking, relationship-building and prioritizing skills.

Detail-oriented professional well-versed in managing movement of goods in, out and around warehouses. Showcases strong attention to detail, remarkable work ethic and solid problem-solving, communication, and organizational skills. Offering many years of dynamic shipping and distribution experience.

Skilled distribution clerk with background in managing inventory, processing orders, and coordinating deliveries. Strong ability to maintain accurate records and ensure customer satisfaction. Notable strengths include organizational skills, multitasking abilities, and problem-solving acumen. Demonstrated impact by improving operational efficiency in previous roles through streamlined processes.

Efficient in mail and parcel management field, known for high productivity and ability to complete tasks swiftly. Specialize in operating complex mail machines, sorting and categorizing mail accurately, and maintaining records with precision. Excel at time management, problem-solving, and adaptability, ensuring smooth workflow and timely delivery of services.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

5
5
years of professional experience
2014
2014
years of post-secondary education

Work History

Customer Service Distribution Cleck

Midsouth Food Bank
Memphis, Tennessee
05.2020 - 05.2025
  • Received and sorted food donations for our pantry.
  • Head of our door bash program.
  • Maintained accurate inventory records using warehouse management software.
  • Training mertian workers on the laptop on entering client eligibility forms into pantry track.
  • Handling the order system CERES where all agencies would place our deliveries/ pickups for there mobile distributions.
  • Fixing agencies orders should as removing an item if the agency required so.
  • Taking phone calls, emailing, filing, monthly reports, sending invoices, taking over for coworkers in there absences if needed be.
  • Ordering supplies for the office.
  • Solving problems for the agencies and warehousing.
  • Making weekly delivery schedules for transportation.
  • Entering monthly data and keeping track of the pounds, weight, and costs for all agencies mobile distributions that placed an order.
  • Collaborated with team members to optimize workflow processes in the warehouse.
  • Performed basic administrative tasks such as filing paperwork or generating reports.
  • Ensured accuracy of shipments by verifying contents against invoices or other documents.
  • Maintained records of items shipped, received or transferred between locations.
  • Operated computer systems to enter data related to orders and deliveries.
  • Answered inquiries from customers regarding delivery status or product availability.
  • Scheduled pickups or deliveries based on customer needs while ensuring cost efficiency.
  • Kept abreast of new developments within the industry such as changes in shipping methods or procedures.
  • Reviewed and followed pick sheets to prepare, pack and scan orders.
  • Received, processed and reshelved returned products to facilitate accurate inventory.
  • Tracked merchandise movements using RF scanners.
  • Reviewed files, records and other documents to obtain information or respond to requests.

Education

Whitehaven High School
Memphis, Tennessee

Skills

  • Inventory management
  • Warehouse software
  • Order processing
  • Data entry
  • RF Scanner
  • Fast learner
  • Customer relationship management
  • Route optimization
  • Supply chain logistics
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Training development
  • Preparing shipments
  • Documentation skills
  • Troubleshooting skills
  • Warehouse operations
  • Verifying shipments
  • Managing schedules
  • Verifying documentation
  • Route scheduling
  • Resolving discrepancies
  • Verifying orders
  • Checking paperwork
  • Customer relations
  • Work order processing
  • Resolving operational issues
  • Multipy task
  • Great trainer
  • Great instruction follower

Timeline

Customer Service Distribution Cleck

Midsouth Food Bank
05.2020 - 05.2025

Whitehaven High School
Shawnjena Shives